V3.9.8 Stable Version Released

ALL IN ONE Help Desk Software

FEATURE AND DESIGN RICH

FASTER! SMARTER! BETTER!

WORK ANYTIME ANYWHERE

Integrate with 187+ Web Apps using Zapier

UNLIMITED STAFF , TICKET & USER

Don't Just Take Our Words!

Take A Tour or Evaluate Vision Helpdesk without spending a dime.

Satellite / Multi Company Customer Support Help Desk Software

Vision Helpdesk is the only Customer Support Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own branded client portal.

What is Satellite Helpdesk?

  • Single database to manage support for multiple companies
  • Single Staff Interface to manage support for multiple companies
  • Separate branded client portals for each company
  • Limit staff access based on domain and departments access assigned to them.
  • End-users are never aware that their requests have been handled by the central helpdesk.
  • Each company has its own admin settings also you can define different knowledgebase, selfhelp for each company.

Multi Channel: All IN ONE Customer Support Help Desk Software

ALL IN ONE customer support help desk software that allows you to manage various channels like e-mail, web portal, twitter, facebook, phone and chat everything under single roof.

All In One Help Desk Software - Vision Helpdesk

Multi-Channel Help Desk

Email Integration

Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL.

Social Media Integration

Your customers are talking about you – Engage and convert Tweets and Facebook posts into tickets in your helpdesk. Check Facebook Integration and Twitter Integration

Chat Integration

Integrate with any third party chat software and convert your chats into Tickets in Vision Helpdesk.

Phone Integration

Integrate with any third party VOIP and Phone solutions and convert your phone calls into tickets.

Smart Features to keep you on Top of Customer Support

Ticket Management | Client Management | Ticket Billing | Ticket Automation | Self Help | Blabby | Reporting and much more..

Ticket Management

Ticket Billing

Automation

Online Issue Tracking

Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines

Ticket Billing

Offer Paid Ticket Support, Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Multi-Currency | Automation and much more..

Helpdesk Automation

Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets.

Self Help

Blabby

Reports

Self Help

Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..

Blabby

Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.

Custom Reports

Get insights of your helpdesk, measure and analyze the metrics that are important for your organization.

Any Time Anywhere – Vision Helpdesk Mobile Apps

Vision Helpdesk native mobile apps allows your staff agents to access or solve tickets even while they are on move. The mobile apps offers Ticket Management, Client Management and Blabby features.

Vision Helpdesk Mobile Apps for Windows and Andriod Phone

Serving 5000+ Small To Enterprise Level Organizations

  • akooka
  • blufi
  • Thomas Cook
  • drop
  • ESD NY State
  • gojane
  • Hutchinson
  • jira
  • Mostly
  • opip
  • PHPnuke
  • Random Solutions
  • game Masters
  • IT on Call Solutions
Best Multi Company Help Desk Software

5 / 5 stars

We switched to Vision Helpdesk from Kayako, It offers almost everything to manage support effectively, Facebook and Twitter integration, Mobile Apps and more. Everything at economical price tag. Not to forget the satellite help desk feature is best feature that allows us to manage multiple companies support at one place. We highly recommend Vision Helpdesk Software!

Written by: Infrenion Networks
Product reviewed: Vision Helpdesk

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