Areg Vardanyan

Content is essential for any modern business. As a content writer for Vision Helpdesk, my goal is to deliver powerful, informative and engaging articles for our readers.

7 Steps For Effective Help Desk Call Handling

When a customer calls the help desk, 99.9% of the time, he or she isn’t looking for an afternoon chat; they need help with something that the help desk is paid to fix. In order to give that help efficiently, the help desk agent needs to be proficient on call handling.

7 Ways To Reduce Help Desk Calls

A fundamental part of any help desk is the system that shows how the desk is working. The monitor will usually show everybody how many help desk agents are logged in, how many calls the help desk has taken and whether the desk is