When you are running a company, you will need to communicate with your customers using something besides an email account. This is where a help desk account will come in handy.
ITAM, also known as IT Asset Management, as an ability is something that can significantly help a business or organization get a better grip on what is being used within the IT environment.
The digital transformation taking place within society and business is changing the expectation levels of consumers, as methods of consumption expand and become more personalized through digital technology.
How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.
It can feel like there’s a never-ending pile of IT tickets to get through. While you and your team have to keep digging through the daily volume, it’s just as important to spend time finding a long-term solution that gives everyone a bit of breathing room.