First-in, first-out rules don’t apply to helpdesk tickets. When your company is small and everyone knows each other,
The system is down again. There is a software bug. All of the users are becoming frustrated. Does this sound like a day in the life of your business?
At Vision Helpdesk, we have openly talked about various help desk solutions and modules, but today we are going to talk about a different solution that we want you to know about, problem management.
Today’s businesses and organization’s IT support and help desks are experiencing major shifts in the way products and technologies are developed and implemented.
Technology continues to evolve and users continue to become more comfortable and familiar with all of the systems that are available for use.