Sometimes, the most popular solution is not the best. Far from it. Just because others in your industry use software, its benefits should not be assumed over its competitions.
Whether you’re running an IT staff of 5 or 50, you know about the benefits of help desk software. With the right platform in place, you can increase your efficiency and effectiveness in answering questions, solving problems, and fixing issues for both internal and external audiences.
Generally, the things we can measure are the things that will see the most improvement. However, what things are usually measured? How will one know what will need to be measured?
Some businesses seem to be stuck in the past when it comes to their business model. They believe in doing everything the old fashion way. They say it connects them in more personal ways with their customers.
Nobody likes calling a customer service line. Generally, those who are calling are already frustrated, and some may even be downright angry. Obviously, a complicated and seemingly unproductive customer service line makes these problems even worse.