We all now how important customer service is to the success of a business. In fact, many of the most beloved companies out there owe their success in large part to the quality of their customer service.read more..
A funny thing happened to the way we do business sometime around the mid 90s. Most of us call it the Internet. It changed everything.read more..
As technology advances, customer service is becoming increasingly complex. If you see from consumer perspective, customer service appears to be effortless across multiple channels.read more..
Customer service and support software increases revenues and profits by increasing the lifetime value of your customers.
Customer service is one of the most important components of your business. If a customer service agent is in a bad mood or does not have the right tools to perform their job, it normally isn’t long before the customer and the agent get frustrated.read more..