From new marketing opportunities to the ease of connecting with customers, there are plenty of reasons companies all over the world are taking to social media.read more..
We all now how important customer service is to the success of a business. In fact, many of the most beloved companies out there owe their success in large part to the quality of their customer service.read more..
Not every brand needs its own structures. As we’ve outlined in this space, consolidating your help desk for multiple brands under a single umbrella comes with a wide range of both functional and monetary benefits.read more..
Delivering outstanding customer service has never been easier with today’s technological advances. As businesses take advantage of customer support software, they see an uptick in customer satisfaction, bringing greater results and profits.read more..
Customer experience is king. According to one source, “91 % of marketing leaders believe that in two years they will be competing primarily on the basis of the customer experience.”read more..