Time Based Billing
Help Desk Time Tracking feature is mainly used in companies where they charge their customers based on time spent for solving certain issues.
With help desk time tracking or time based billing module, staff can easily record the time they are spending while solving certain tickets. The staff has option to pause or resume the timer anytime and there can be even multiple time tracking entries attached to single ticket.
The time tracking entry has fields like – work description, work time, billable time and amount. Further, the staff can bill the customer by creating an invoice including all the time tracking entries added to a ticket. The customer can view all invoices under customer portal and has a option to pay the invoice online using Credit card or Paypal.
Our software also offers various reports for getting a complete analysis on tracked time – e.g., time tracking per client, time tracking per staff, time tracking per ticket etc.
Thus, Help Desk Time Tracking feature is extremely helpful for companies who wish to offer paid support or paid support services to their customers. For more possibilities also read Help Desk Ticket Billing.