Help Desk Time Tracking

Time Based Billing

Help Desk Time Tracking feature is mainly used in companies where they charge their customers based on time spent for solving certain issues.

With help desk time tracking or time based billing module, staff can easily record the time they are spending while solving certain tickets. The staff has option to pause or resume the timer anytime and there can be even multiple time tracking entries attached to single ticket.

The time tracking entry has fields like – work description, work time, billable time and amount. Further, the staff can bill the customer by creating an invoice including all the time tracking entries added to a ticket. The customer can view all invoices under customer portal and has a option to pay the invoice online using Credit card or Paypal.

Our software also offers various reports for getting a complete analysis on tracked time – e.g., time tracking per client, time tracking per staff, time tracking per ticket etc.

Thus, Help Desk Time Tracking feature is extremely helpful for companies who wish to offer paid support or paid support services to their customers. For more possibilities also read Help Desk Ticket Billing.

Help Desk Time Tracking

Help Desk Time Tracking Features

Time Tracking Clock

Staff agents can start and stop clock and record time spent solving customer ticket.

Time Tracking Report Per Ticket and Per Staff

Create Invoice

Send invoice to customers including time tracking entries

Work Time and Billable Time

Staff can add time they worked and actual billable time right from ticket.

Time Tracking Report Per Client and Per Department

Paypal and 2Checkout Integration

Integrate with payment gateways so customer can pay online

Vision HelpdeskHelp Desk Time Tracking