Help Desk Knowledge Base & Solutions Management
setup multi level categorised self service portal and save customers as well as your time from answering repetitive questions.
Help Desk Knowledge Base Articles, Downloads, Q&A Management
setup up internal as well as external customer facing knowledge-base, manage file downloads, help articles and more.
Create multi level categorized knowledge base
Create downloads attach files and allow login clients to access download files.
Question and Answer
Setup question and answer portal where customers can post questions and others can respond to it.
Setup internal knowledge-base which can be used by staff members.
Help Desk Knowledge Base Features
Multi Level Category
Categorize your articles in a structured way
The staff member can decide whether to allow comments for the articles. The comments can be approved or disapproved.
Featured articles appear on top of all categories – It gives the proper exposure to the article.
Knowledge-base Suggestion for Client
Whenever a ticket is submitted by the client, then the list of knowledgebase articles related to their subject are displayed. Thus the customer can decide whether their question is being answered or they should proceed further with their ticket submission.
Knowledge-base Search on Client Portal
Global knowledge-base search option available on customer portal
It allows the customers to rate the articles put forth by the staff members. Thus the staff members get to know what customer think about their articles.
Control article visibility
Define who can view articles, It can be visible to everybody, logged in clients or only to the staff members.
Add files along with your article
Knowledge-base Suggestion for Staff
While solving tickets staff members can search KB right from tickets and include articles in ticket reply. Thus, increases staff productivity and saves time.
User friendly knowledgebase URLs
Create user friendly and SEO optimized knowledge-base articles
With community forums your end users can raise topics and run discussion with other users, staff members can moderate the topics and approve or disapprove the comments on forums.
Create multi level categorised Forums
Forum Access Control
Define access rights for customers
Approve or Disapprove Topics
Staff can approve or disapprove forum topics or end user comments to topics.
Internal & External Forums
Internal forums are mainly for staff users and external forums for end users.