ITIL ITSM Knowledgebase Management
setup multi level categorised self service portal and save customers as well as your time from answering repetitive questions.
Knowledgebase Management – Articles, Downloads, Q&A Management
setup up internal as well as external customer facing knowledge-base, manage file downloads, help articles and more.
Knowledgebase Management Features
Staff can save their time by saving solutions as knowledge-base articles and using them while replying to incidents. Similarly, while solving problems staff can manage the workaround and permanent solutions under solution management to use it while resolving problems.