Help Desk Automation with Workflow Rules
Define workflow rules based on various events and criteria, decide actions your workflow rule should take on matching criteria.
Stop spending time on repetitive tasks
No one can make prediction for the number of tickets that would be received on a particular day. Every time it becomes very difficult to keep the track of every ticket. It really becomes very difficult and tedious to decide what action should be performed on a particular ticket. Even though if there are many staff members working in an large organisation to handle tickets, still there is a possibility of confusion to be aroused among them.
In order to cope up with this problem there is another decision maker tool of Vision Helpdesk: Help Desk Automation – Workflow Rules! It is possible to automate the tickets flow using the rule based criteria. Based on this the system should take the particular action on matching the specific criteria conditions. This automated task can be done through the Workflow.