Service Catalog

IT Services Management

Service catalog is collection of IT services and products with multi level categorised structure and is available for users within the organisation.

It includes hardware that you can provide or even software or application that you can install for users. There can be one or more service categories under which you can add the service items and thus users can find the respective items easily on portal. The catalog allows users to log in, select the services they need, and make a request for them.

The catalog is a central repository accessible by both the IT department and the Business. The information contained within the catalog relates to all services provided by the IT department to the Business.

Service Catalog

Service Catalog Features

Multi Level Categorized

Create different services with multi level tree structure

Search Tool

Customers can search available services on customer portal

Custom Fields

Create custom fields for different services.

Visible on Customer Portal

Service catalog is visible of customer portal, customers can request services with few clicks.

Request Ticket

The service request is created as a help desk ticket and addressed by respective department.

Link CI

Link CI items to service requests

Asset Management Other Modules

Vision HelpdeskIT Service Catalog Management