Cookies Policy


This website, (the “Website”), is operated by Vision Helpdesk. (JPK Software Solutions Pvt. Ltd.)

What are cookies?

Cookies are a small text files that are stored in your web browser that allows Vision Helpdesk or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Vision Helpdesk website.

Cookies might be used for the following purposes:

  • To enable certain functions
  • To provide analytics
  • To store your preferences
  • To enable ad delivery and behavioral advertising

Vision Helpdesk uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the Vision Helpdesk Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Vision Helpdesk Website and other websites that you’ve visited.

What are your cookies options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Vision Helpdesk Software Related Cookies

  • article_id_ – article ratings ARTICLEIDS – article read detection
  • vis_client_local  – client login
  • can_view_ticket  – client ticket access
  • view_selfticket   – organization / contact ticket
  • can_reply_ticket  –  client reply access
  • can_access_billing  – client billing access
  • vis_client_language – client language
  • IS_LOGOUT  – check login
  • OP_LOGOUT  – language for manage portal
  • vis_staff_local  – staff session id
  • vis_staff_language  – store staff language
  • FIRST_LOGIN  – check when staff first login
  • USER_ID  – store staff_id
  • vis_filter_id_page – after filter data save page filter pages

Privacy Policy:

Cookies related to 3rd Party Software Integration with Vision Helpdesk:

If you integrate with some 3rd party application example Facebook, Twitter, etc for extending certain functionality of Vision Helpdesk Software, the respective app’s may setup cookie for their functionality which is ultimately governed by respective app’s privacy policy.

List of Cookies used by the Website:

Set by or on behalf of: Google analytics

Purpose: Website analytics cookie for visitor information and source.

Website using cookie:

Privacy Policy:

Set by or on behalf of: Adwords Conversion

Purpose: Conversion tracking cookie for ads delivered by Google Adwords

Website using cookie:

Privacy Policy:

Set by or on behalf of: Capterra

Purpose: Conversion tracking cookie for ads delivered by Capterra

Website using cookie:

Privacy Policy:

Set by or on behalf of: Facebook

Purpose: Sharing Blog posts on Facebook

Website using cookie:

Privacy Policy:

Set by or on behalf of: Getapp

Purpose: Getapp partners with third party ad networks to provide you targeted advertising based upon your interests.

Website using cookie:

Privacy Policy:

Set by or on behalf of:

Purpose: We use live chat software by for our live chat support purpose.

Website using cookie:

Privacy Policy:

Where can I find more information about cookies?

You can learn more about cookies by visiting the following third party websites:

Vision HelpdeskCookies Policy