What is Change Management?
Change management in ITIL is a process designed to understand and minimize risks while making IT changes to configuration items (CI) or Configuration Management Database (CMDB)
Any business has below two main expectations of the services provided by IT –
- The services should be stable, reliable, and predictable.
- The services should be able to change rapidly to meet evolving business requirements.
The objective of change management is to enable IT service management to meet both expectations – to enable rapid change while minimizing the possibility of disruption to services.
A change is an event that is:
- approved by management
- implemented with a minimised and accepted risk to existing IT infrastructure
- results in a new status of one or more configuration items (CIs)
- provides increased value to the business (increased revenue, avoided cost, or improved service) from the use of the new or enhanced IT systems.
ITIL Change Management Process
Change management process includes of the raising and logging of changes, analysing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.