The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.
IT Change Process
Change management process includes of the raising and logging of changes, analyzing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.
Logging and Filtering Change
Creating change request and filtering it with priority, status and department.
Tracking change requests and change process
Requesting change approval from Change Advisory Board (CAB).
Review and Close Request
Reviewing and closing of requests for change (RFCs)
Management reporting and providing management information.
Categorize, Organize and Prioritized Change Requests
CAB and change approval
Create change advisory board and allow change approvals.
Link CI with change request
Attach CI to a change request and keep track of CIs affected.
Link release request with change request
Link change with Incidents.
Link change with incidents. Jump to and fro between incident and changes.