Service Desk Feature


Change Management

The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.

Multi Channels

IT Change Process

Change management process includes of the raising and logging of changes, analyzing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.

Logging and Filtering Change

Creating change request and filtering it with priority, status and department.

Managing changes

Tracking change requests and change process

Change Approval

Requesting change approval from Change Advisory Board (CAB).

Review and Close Request

Reviewing and closing of requests for change (RFCs)

Change Reporting

Management reporting and providing management information.

Categorize, Organize and Prioritized Change Requests

CAB and change approval

Create change advisory board and allow change approvals.

Link CI with change request

Attach CI to a change request and keep track of CIs affected.

Associate Release

Link release request with change request

Link change with Incidents.

Link change with incidents. Jump to and fro between incident and changes.

Link Incidents to a change request

Link all incidents to specified change request.

Department wise

Log change requests department wise.

Vision HelpdeskChange Management