Service Desk Features


Configuration Management Database (CMDB)

A database that contains all relevant information about each configuration item (CI) including the CI location, status, and also its interconnectivity with other configuration items. The CMDB is also used to consolidate disparate data sets and be a current and accurate source of information about data within an organizations IT environment.

Multi Channels

CMDB Features..

Multi Level CI Type

Create multi level CI type categorize and add CI to them

Search CI's

Search CI items with few clicks

Custom Fields

Create custom fields for CI items.

Central source of reference

All CI’s and managed and tracked centrally and referenced into different ITIL modules.

Location Support

Manage CI items from different locations at one place.

Associate CI

Associate CI with Incident, Problem, Change and Release.

Vision HelpdeskConfiguration Management Database (CMDB)