A database that contains all relevant information about each configuration item (CI) including the CI location, status, and also its interconnectivity with other configuration items. The CMDB is also used to consolidate disparate data sets and be a current and accurate source of information about data within an organizations IT environment.
Multi Level CI Type
Create multi level CI type categorize and add CI to them
Search CI items with few clicks
Create custom fields for CI items.
Central source of reference
All CI’s and managed and tracked centrally and referenced into different ITIL modules.
Manage CI items from different locations at one place.
Associate CI with Incident, Problem, Change and Release.