Convert email, phone, chat, facebook, twitter, and web requests into tickets and keep them organized at one team inbox. Get a graphical statistics to know which channel your customers use more to comminicate with you.
There is time when we wish to simply create a ticket without linking it with any customer and nor we want to send out any email – internal ticket is your perfect choice. Just like regular tickets other staff members can respond to it and get certain task accomplished.
Agent Collision Detection
While solving tickets there is every chance that two or more staff agents end up replying to same ticket which may look bad from customers point of view. With Vision Helpdesk staff can lock tickets they are working on thus others see the lock and thus avoids multiple replies.