Responsive Self Service Customer Portal
Self service customer portal is web based support portal that allows users to find solutions themselves often through a knowledge base or community forums. Self service customer portal does not require a help desk staff to assist the user.
For any company its necessary to keep check on support cost, with customer self service portal companies can define knowledge-base articles, frequently asked questions, file downloads etc. that will allow customers to find answers on their own without sending emails to help desk.
Self service customer portal allows customers to read knowledge-base, open new tickets, keep track of their existing tickets, sending feedback, changing profile, managing sub-contacts and do more.
Customisable Self Service Customer Portal
Self service customer portal is completely customisable, you can change logo, templates, css files to match your website design.
Submit and Track Tickets
Customers can submit new or track their existing tickets from client portal. Even if customer has submitted email ticket same can be tracked through client portal.
Self Service Knowledgebase
Create a multi-level category based knowledge base, that helps customers to get answer to their commonly asked questions. Save customers as well as your time.
Profile and Contacts
Customers can update their profile image, address and contact information. They can create or manage sub-contact users under their account.