Self Service Customer Portal

Responsive Self Service Customer Portal

Self service customer portal is web based support portal that allows users to find solutions themselves often through a knowledge base or community forums. Self service customer portal does not require a help desk staff to assist the user.

For any company its necessary to keep check on support cost, with customer self service portal companies can define knowledge-base articles, frequently asked questions, file downloads etc. that will allow customers to find answers on their own without sending emails to help desk.

Self service customer portal allows customers to read knowledge-base, open new tickets, keep track of their existing tickets, sending feedback, changing profile, managing sub-contacts and do more.

Self Service Customer Portal

Customisable Self Service Customer Portal

Self service customer portal is completely customisable, you can change logo, templates, css files to match your website design.

Submit and Track Tickets

Customers can submit new or track their existing tickets from client portal. Even if customer has submitted email ticket same can be tracked through client portal.

Self Service Knowledgebase

Create a multi-level category based knowledge base, that helps customers to get answer to their commonly asked questions. Save customers as well as your time.

Profile and Contacts

Customers can update their profile image, address and contact information. They can create or manage sub-contact users under their account.

Billing Products and Invoices

While using ticket billing module customers can order billing products, track their orders and invoices right from client portal.

Self Service Customer Portal Features

Mobile Friendly

Customers can access client portal on any device.

Fully Customizable

Change logo, template files or css files to match your brand

Ticket Ratings

Customers can rate tickets from client portal

Survey and Feedback

Create custom survey which customers can submit from client portal.

Community Forums

Create community forums to help users to find their answers with other users in community

SEO Optimized Knowledge-base URL's

create knowledge-base that is user and search engine friendly

Multi Language Support

Support your global customers in their own language.

Knowledge-base Ratings

Customers can rate knowledge-base articles.

Knowledge-base Comments

Customers can post their comments for knowledge-base articles

Contact Management

Customers can create sub contacts and assign them roles

Vision HelpdeskSelf Service Customer Portal