Help Desk, Service Desk & Live Chat Software Articles, Knowledge-base, Tutorials & Insights.
Read our blog for help desk articles that gives you insights & helps you gain knowledge on how to efficiently use customer support software tool for your business.
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Your customers drive your business. If they are not happy, you will know, because negative words spread fast and begin to affect your reputation, and, eventually your revenues. Studies indicate that over 80% of customers make a purchase based on the quality of customer service.
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IT Help Desk Software has existed in service provision since the emergence of call centers. It serves quickly by allowing you to reach out to a company, and you’ll get the problem solved.
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Organizing and tracking customer requests is a headache for most business owners. This becomes even harder when you are managing different online stores or brands.
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The remote desktop software market is projected to grow substantially in the coming years, heavily driven by the increasing adoption of remote and flexible working models.
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If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.
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Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers.
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The number of innovations that the world has seen in 2025 is rapidly expanding, in large part thanks to artificial intelligence (AI).
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Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response.
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Implementing live web chat software on your website is a great way to engage visitors in real-time conversations and convert them into leads and sales.
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Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments.
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We are exhibiting at SITS –The Service Desk & IT Support Show takes place on 11-12 May 2022 at Excel London. SITS is the UK’s leading event for IT Service Management and Support professionals.
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Many businesses have realized the importance of having solid communication channels with their consumers in a more digitally dependent world.
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Today we have released Vision Helpdesk V5.7.0 Stable Version. This version mainly includes several new features & bug fixes from previous versions.
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Today we have released Vision Helpdesk V5.6.8 Stable Version. This version mainly includes several new features & bug fixes from previous versions.
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Today we have released Vision Helpdesk V5.6.4 Stable Version. This version mainly includes several new features for Live Chat Software & bug fixes from previous versions.
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