Service Desk Features


IT Asset Management

keep track of IT assets right from procurement, maintenance, depreciation to disposal.

Multi Channels

Asset Life Cycle

CMDB

Track and manage configuration items CI’s

Link Assets

Attach relationship among CI’s

Associate CI's with different ITIL modules

Link CI’s with Incident, Service Request, Problems, Changes and Releases

Track expenses and maintenance cost

Keep a track of IT asset expenses and maintenance cost

Analyze Impact on CI's

Know the impact across CI’s

Inventory and Software Licenses

Track hardware inventory and Software licenses.

Vision HelpdeskAsset Management