Your ITIL/ITSM service desk is the hub where a good part of your business thrives and survives or falters and dies.
read more..What is IT Asset Management (ITAM)?
IT Asset Management (ITAM) is the management of the hardware and software assets in an organisation.
One of the main processes of IT Asset Management is tracking the complete lifecycle of your IT assets. This includes employee request for a new asset, management approval, procurement, provisioning, recycling, and retirement.
An ITAM strategy helps establish the proper procedures for Asset procurement. e.g., Lets say you have a service request portal for your employees to request assets, This will ensure that IT is aware of new asset requirement. Thus, eliminates the possibility of shadow IT.
It also helps IT start the approval process as well the procurement process. Managing every part of the asset lifecycle assist IT with providing employees with a quality service and keeps them informed to make the right decisions.
In short ITAM keeps track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
IT Asset Management Features
IT Asset Management Modules
Service Desk Articles
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Here’s Why You Need the Right ITSM Service Desk Software
Megha Jadhav September 19, 2018Here’s Why You Need the Right ITSM Service Desk Software -
Features of Top ITIL-ITSM Service Desk Software
These days businesses need to make sure their CRM software is top of the line if they plan to stay competitive. Customers demand speed, quality, and superior customer service when it comes to dealing with any business.
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IT Asset Management Software & Help Desk Software
Over the course of many years, there have been a variety of loose interpretations of the meaning of IT asset management. To be honest, “asset management” has a variety of meanings depending on who the audience is.
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