One of the biggest expenses businesses have is customer service. In order to keep customers satisfied, they need to make an active effort to listen to them. This means hiring a team of dedicated personnel that can help tackle any existing or potential problem a customer can encounter.
What is Multi Channel Help Desk?
Vision Helpdesk’s multi channel help desk feature allows you to manage customer communication across different channels.
Customers can create tickets using Email, Phone, Chat, Facebook, Twitter and Web requests into tickets and keep them organised at central place.
Multi Channel Help Desk Articles & Insights
Customer service is a lot harder than most people think, especially when social media is involved. Everyday, people take to Twitter to voice their complaints and give companies feedback.
Customer service requests have grown a lot in recent years. The way with customers interact with customer support agents gets more and more interesting year by year. In olden days, there were one or two channels to communicate.