Vision Helpdesk: Customer Service Software
JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik, Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — THINKSUPPORT.NET
In 2007 we started Software Development wing with our flagship product help desk software – we named it as VISION HELPDESK. Vision Helpdesk product is 11 years young, Trusted by 15000+ companies. During those 11 years Vision Helpdesk has greatly evolved, We started with simple ticketing tool and now we offer three products to manage customer support for small to enterprise level business.
- Help Desk Software (Multi Channel Help Desk)
- Satellite Help Desk (Multi Company Help Desk)
- IT Service Desk Software (ITIL/ITSM Compliant)
We are pioneers in Satellite Help Desk – the only help desk that allows you to manage support for multiple companies / brands / products at one centralised location.
We believe through Vision Helpdesk we will be able to deliver all possible features that will simplify your day to day customer interaction and will give you a perfect control over the information flow in your organisation.
Timeline : Our Story
11 years young and growing..
5th version released
- Architecture Change & SaaS Platform Change
- Design Architecture Change – Mobile Friendly Fully Responsive
- Intuitive Design
- Update Speed Enhancement
- Feature Enhancement
- ITIL / ITSM Compliant – PinkVerified Service Desk
15,000+ happy customers
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- CHANGE MANAGEMENT
Vision Helpdesk ISO Certification
Meet our team
4th version released
We have released three customer support tools.
- Multi Channel Help Desk Software
- Multi Company Help Desk Software
- ITIL / ITSM Service Desk Software
5,000+ happy customers
3rd version released
We introduced new architecture which was scalable and secure, It was a foundation for future versions.
Meet our team
2000 happy customers
2nd version released
Though we offered several advance features in V1, We knew there is lot more to offer.
We got our 1st paid customer
Thank you, Steve Winnacott (Datasyrge Internet Services) for trusting us.
1st version released
For the first time Vision Helpdesk made its first public appearance.
Vision Helpdesk idea was born
Vision Helpdesk is first to offer Satellite Help Desk software that helps to manage support for multiple companies at one place.