About Us

a brief history about vision helpdesk

Vision Helpdesk: Customer Service Software

JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik, Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — THINKSUPPORT.NET

In 2007 we started Software Development wing with our flagship product help desk software – we named it as VISION HELPDESK. Vision Helpdesk product is 11 years young, Trusted by 15000+ companies. During those 11 years Vision Helpdesk has greatly evolved, We started with simple ticketing tool and now we offer three products to manage customer support for small to enterprise level business.

  • Help Desk Software (Multi Channel Help Desk)
  • Satellite Help Desk (Multi Company Help Desk)
  • IT Service Desk Software (ITIL/ITSM Compliant)

We are pioneers in Satellite Help Desk – the only help desk that allows you to manage support for multiple companies / brands / products at one centralised location.

Our Service Desk Software is PINKVerify Certified and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.

We believe through Vision Helpdesk we will be able to deliver all possible features that will simplify your day to day customer interaction and will give you a perfect control over the information flow in your organisation.

Timeline : Our Story

11 years young and growing..

5th version released

  • Architecture Change & SaaS Platform Change
  • Design Architecture Change – Mobile Friendly Fully Responsive
  • Intuitive Design
  • Update Speed Enhancement
  • Feature Enhancement
  • ITIL / ITSM Compliant – PinkVerified Service Desk

v5 released2018

15,000+ happy customers

15,000+ happy customers2018

VisionHelpdesk-PinkVerify™ 2011

  1. INCIDENT MANAGEMENT
  2. PROBLEM MANAGEMENT
  3. CHANGE MANAGEMENT

PinkVerify Vision Helpdesk2018

Vision Helpdesk ISO Certification

Vision Helpdesk ISO 27001:2013 Certification2018

Meet our team

35 members team2017

4th version released

We have released three customer support tools.

  1. Multi Channel Help Desk Software
  2. Multi Company Help Desk Software
  3. ITIL / ITSM Service Desk Software

v4 released2015

5,000+ happy customers

5,000+ happy customers2013

3rd version released

We introduced new architecture which was scalable and secure, It was a foundation for future versions.

third released2012

Meet our team

25 members team2011

2000 happy customers

2000 happy customers2010

2nd version released

Though we offered several advance features in V1, We knew there is lot more to offer.

second released2009

We got our 1st paid customer

Thank you, Steve Winnacott (Datasyrge Internet Services) for trusting us.

2008

1st version released

For the first time Vision Helpdesk made its first public appearance.

2008

Vision Helpdesk idea was born

Vision Helpdesk is first to offer Satellite Help Desk software that helps to manage support for multiple companies at one place.

2007

Trusted by 15000+ Companies?

join the list of awesome customers by using our top class customer support solutions.

Vision HelpdeskCompany