Vision Helpdesk: Customer Service Software
JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik, Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — THINKSUPPORT.NET
In 2007 we started Software Development wing with our flagship product help desk software – we named it “VISION HELPDESK”. Vision Helpdesk product is 14 years young, Trusted by 15000+ companies. During those 14 years Vision Helpdesk has greatly evolved, We started with a simple ticketing tool and now we offer four products to manage customer support for small to enterprise-level businesses.
- Help Desk Software (Multi-Channel Help Desk)
- Satellite Help Desk (Multi-Company Help Desk)
- IT Service Desk Software (ITIL/ITSM Compliant)
- Live Chat Software (Multi-Company Live Chat)
We are pioneers in Satellite Help Desk – the only help desk that allows you to manage support for multiple companies/brands / products at one centralized location.
Our Service Desk Software is PINKVerify Certified and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting, and conference service provider.
We believe through Vision Helpdesk we will be able to deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organisation.
Timeline : Our Story
14 years young and growing..
Meet Live Chat Software
A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
2021
VisionHelpdesk-PinkVerify™ 2011
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- CHANGE MANAGEMENT
- RELEASE MANAGEMENT
- SERVICE CATALOG /
SERVICE REQUEST MANAGEMENT - ASSET MANAGEMENT
2019
5th version released
- Architecture Change & SaaS Platform Change
- Design Architecture Change – Mobile Friendly Fully Responsive
- Intuitive Design
- Update Speed Enhancement
- Feature Enhancement
- ITIL / ITSM Compliant – PinkVerified Service Desk
2018
15,000+ happy customers
2018
VisionHelpdesk-PinkVerify™ 2011
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- CHANGE MANAGEMENT
2018
Vision Helpdesk ISO Certification
2018
Meet our team
2017
4th version released
We have released three customer support tools.
- Multi Channel Help Desk Software
- Multi Company Help Desk Software
- ITIL / ITSM Service Desk Software
2015
5,000+ happy customers
2013
3rd version released
We introduced new architecture which was scalable and secure, It was a foundation for future versions.
2012
Meet our team
2011
2000 happy customers
2010
2nd version released
Though we offered several advance features in V1, We knew there is lot more to offer.
2009
We got our 1st paid customer
Thank you, Steve Winnacott (Datasyrge Internet Services) for trusting us.
2008
1st version released
For the first time Vision Helpdesk made its first public appearance.
2008
Vision Helpdesk idea was born
Vision Helpdesk is first to offer Satellite Help Desk software that helps to manage support for multiple companies at one place.
2007
