Service Desk Feature


Release Management

Release Management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components.

Multi Channels

Software Release Manager Challenges

  • Software defects, Issues and Risks
  • Software change requests
  • New development requests (additional features and functions)
  • Deployment and packaging
  • New development tasks

More Features...

CAB and change approval

Create change advisory board and allow change approvals.

Link CI with change request

Attach CI to a change request and keep track of CIs affected.

Associate Release

Link release request with change request

Link change with Incidents.

Link change with incidents. Jump to and fro between incident and changes.

Link Incidents to a change request

Link all incidents to specified change request.

Department wise

Log change requests department wise.

Vision HelpdeskRelease Management