Today’s businesses and organization’s IT support and help desks are experiencing major shifts in the way products and technologies are developed and implemented.
read more..PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Catalog / Service Request Management
- Asset Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
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3 Trends That Are Impacting IT Service Desk Software
Megha Jadhav October 16, 20193 Trends That Are Impacting IT Service Desk Software -
Improve Customer Service With ITSM Service Desk Software
Megha Jadhav September 3, 2019Improve Customer Service With ITSM Service Desk Software
Many organizations and businesses use ITSM(IT Service Management) tools and processes to refine the quality of all of their IT-related features and services.
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Debunking Myths About IT Asset Management Software
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ITAM, also known as IT Asset Management, as an ability is something that can significantly help a business or organization get a better grip on what is being used within the IT environment.