Your ITIL/ITSM service desk is the hub where a good part of your business thrives and survives or falters and dies.
read more..PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 3 major processes
- Incident Management
- Problem Management
- Change Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
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Here’s Why You Need the Right ITSM Service Desk Software
Megha Jadhav September 19, 2018Here’s Why You Need the Right ITSM Service Desk Software -
Features of Top ITIL-ITSM Service Desk Software
These days businesses need to make sure their CRM software is top of the line if they plan to stay competitive. Customers demand speed, quality, and superior customer service when it comes to dealing with any business.
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IT Asset Management Software & Help Desk Software
Over the course of many years, there have been a variety of loose interpretations of the meaning of IT asset management. To be honest, “asset management” has a variety of meanings depending on who the audience is.
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