Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
We have received this certification for 3 major processes
- Incident Management
- Problem Management
- Change Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.