Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers.
read more..PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Catalog / Service Request Management
- Asset Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
What the Best Service Desk Will Look Like in 2024
Megha Jadhav January 17, 2024What the Best Service Desk Will Look Like in 2024Get to Know the Leading Service Desk Software
Megha Jadhav December 1, 2023Get to Know the Leading Service Desk SoftwareProviding excellent customer service is about more than responding to inquiries. Taking a holistic approach to support customers, employees, and IT allows your business to make informed decisions and develop better long-term strategies.
read more..Key Steps for Determining the Best Service Desk Tool
Megha Jadhav October 17, 2023Key Steps for Determining the Best Service Desk ToolDo you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent?
read more..