When something goes wrong in the office, it can throw off everyone’s day, especially when it comes to IT operations. Unfortunately, IT problems are bound to happen, no matter the precautions we take.
read more..PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Catalog / Service Request Management
- Asset Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
Maximizing Your Incident Response Strategy With ITSM Problem Management Software
Megha Jadhav March 23, 2023Maximizing Your Incident Response Strategy With ITSM Problem Management Software- Maximize Your IT Support With the Best IT Service Desk Software
Effective IT support is one of the most important pieces of operating a modern business in today’s ever-evolving digital landscape, but delivering this kind of support at a high level can be complicated.
read more.. ITSM Service Desk Software: What Is It, And Why Is It Important?
Megha Jadhav November 23, 2021ITSM Service Desk Software: What Is It, And Why Is It Important?
Modern businesses already understand the necessity of implementing IT service management (ITSM) best practices in their daily operations.
read more..
