Modern businesses already understand the necessity of implementing IT service management (ITSM) best practices in their daily operations.read more..
PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Catalog / Service Request Management
- Asset Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
- Megha Jadhav November 23, 2021ITSM Service Desk Software: What Is It, And Why Is It Important?
- Megha Jadhav November 16, 2021What You Should Know about ITSM Service Desk Software
You may have come across the term ITSM service desk software but don’t know exactly what it means. It’s software used in creating, designing, supporting, managing, and delivering information technology services in an organization or business.read more..
- Getting Started With ITSM Service Desk Software
With technology being integral for modern businesses, information technology has become the core element that allows day-to-day processes in organizations. This enables businesses to optimize operations and guarantee better outcomes while driving business value.read more..