Digital upgrades and new initiatives lead to new projects within businesses. Seamless operation is necessary for business productivity. Companies regularly transition that differs in both impact and risk.
read more..PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software
Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Catalog / Service Request Management
- Asset Management
We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
Service Desk Articles & Help Topics
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A Crash Course on Change Management
Megha Jadhav December 25, 2020A Crash Course on Change Management -
Why ITIL Service Desk Software Asset Management Is Important
Megha Jadhav November 19, 2020Why ITIL Service Desk Software Asset Management Is Important
As a competitive CEO, CIO or IT head, you know that when you satisfy your customers, your brand image grows, which increases client loyalty.
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Problem Management: An Important Feature of ITIL Service Desk Software
Megha Jadhav October 13, 2020Problem Management: An Important Feature of ITIL Service Desk Software
If you run a business in today’s modern digital world, you know the importance of your service desk software working properly. However, you probably know that IT (information technology) doesn’t always run seamlessly.
read more..