Customer Support Survey

Customer Satisfaction

Vision Helpdesk offers different modules to register customer satisfaction – Below are the list

Customer Support Survey – create custom survey forms with custom form elements and send it to customers – customers can submit the survey form and staff can download the survey reports.

Customer Rating – allows you to define rating module for tickets, once the ticket is closed customer receives the rating option. Customers can rate the ticket which will be displayed for staff – thus staff members can evaluate customer satisfaction.

Customer Feedback – allows you to create custom feedback forms along with ticket rating, you can use custom form elements and send feedback url to customers.

Based on your requirements to register customer satisfaction you can choose above modules.

Customer Support Survey

Customer Satisfaction Features – Rating & Feedback

Multiple Survey

Create any number of survey and send link to customers in email.

Survey Link in Email

Send survey link in your emails

Customer Rating

Allow customers to rate the tickets using smile or star options.

Custom Fields Support

Design your own survey form every time.

Survey Reports

Get per client survey or per survey reports

Customer Feedback

Create custom feedback form which customers can submit on ticket closer.

Vision HelpdeskCustomer Support Survey