service catalogs is collection of IT services and products with multi level categorized structure and is available for customers within the organization. customers can access catalogs and request services with few clicks.
Service Catalog Features..
Multi Level Categorized
Create different services with multi level tree structure
Customers can search available services on customer portal
Create custom fields for different services.
Visible on Customer Portal
Service catalog is visible of customer portal, customers can request services with few clicks.
The service request is created as a help desk ticket and addressed by respective department.