Service Desk Features


IT Service Catalog

service catalogs is collection of IT services and products with multi level categorized structure and is available for customers within the organization. customers can access catalogs and request services with few clicks.

Multi Channels

Service Catalog Features..

Multi Level Categorized

Create different services with multi level tree structure

Search Tool

Customers can search available services on customer portal

Custom Fields

Create custom fields for different services.

Visible on Customer Portal

Service catalog is visible of customer portal, customers can request services with few clicks.

Request Ticket

The service request is created as a help desk ticket and addressed by respective department.

Link CI

Link CI items to service requests

Vision HelpdeskIT Service Catalog Management