Vision Helpdesk V5.7.4 Stable Version Released

Vision Helpdesk V5.7.4

Today, we have released Vision Helpdesk V5.7.4 Stable Version. This version includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.7.0 from V5.x.x for Download License (On-Premises License) customers.

Step 1) Log in to the billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.7.4
(Note: This version is mainly built for PHP8.3 and above as older PHP versions are approaching their end of life. )

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.7.4 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below-listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php
http://yourdomain.com/support/upgrade/upgrade_5_5_2_to_5_5_4.php
http://yourdomain.com/support/upgrade/upgrade_5_5_4_to_5_5_6.php
http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php
http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_6.php
http://yourdomain,com/support/upgrade/upgrade_5_6_4_to_5_6_8.php
http://yourdomain,com/support/upgrade/upgrade_5_6_8_to_5_7_0.php
http://yourdomain,com/support/upgrade/upgrade_5_6_8_to_5_7_2.php
http://yourdomain,com/support/upgrade/upgrade_5_6_8_to_5_7_4.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it, You are done!

Note: If you are not sure how to upgrade please open a support ticket we will help you.

Features added in V.5.7.4

Enhancement to the incident list sort by column header.
Solution module category made visible to selected staff.
Auto updated timezone DST setting for staff and domain.
New Setting and Incident properties option to ‘Default open incident left panel tabs’.
Approval for solution articles.
Tatatel VOIP Integration
WhatsApp Integration with WhatsApp Business Partner 360Dialog.
New SMS Gateway for 160by2, Gupshup
New Chat Channel – SMS – Twilio, Clicktell, FB Messenger, Instagram. added.
Incident assign report count.
Workaround solution linking in to change module.
Geo-Location tracking feature with Mobile App.

Bug Fixes from previous versions

Ticket properties ex(category, subcategory,level) field validation setting.
Workaround solution issue fixed.
Calendar event delete issue fixed.
Workflow remove label action issue fixed.
Workflow owner equal to operator issue fixed.
Livechat canned response articles display status issue fixed.
Added HTML editor in livechat canned response article
Last activity criteria workflow issue fixed.
Report sla calculation issue fixed.
Max chat limit issue fixed.
Default chat view issue fixed.
Deleted staff restore as it’s access restore.
Add functionality to the Default Gmail and Facebook sso.
Link Release to the another release.
Link Problem to the particular release.

Change Log

Modules –

module_client.php
module_parser.php
module_export.php
module_setting.php
module_selfhelp.php
module_ticket.php
module_subsetting.php
module_changes.php
module_problem.php
module_staff.php
module_livechat.php
module_cmdb.php
module_releases.php
module_report.php
module_subreport.php

Classes –

class_ticket.php
class_client.php
class_selfhelp.php
class_setting.php
class_subsetting.php
class_cmdb.php
class_report.php
class_problem.php
class_changes.php
class_livechat.php
class_staff.php
class_report.php
class_release.php
class_automations.php

Includes –

constants.php
operation.php

Manage Templates –

staffgroup_details.php
report_form.php
graphical_domain_report.php
activity_log_search.php
roundrobin_new.php
profile_short_summary.php
livechat_survey_customfield_list.php
invoice_edit.php
forum_details_form.php
assets_details.php
ticket_post_list.php
selfhelp_new_category.php
problem_description.php
configuration_list.php
changes_details.php
cmdb_assets_new.php
changes_new_step_two.php
mailqueue_list.php
ticket_post_list.php
release_attach_release_list.php
release_attach_problem_list.php
roundrobin_details.php
report_form.php

Client Templates –

submit_form.php
invoice_details.php
selhelp-category-list.php
selfhelp-category.php
service_request_list.php
contact_new.php
ticket_details.php
product_list.php
view_service_detail.php
selfhelp_article.php
submit_ticket.php

Plugins, Design & Scripts

ALL Files Changed

Setup –

setup/vision5.sql
server.js
router.js
package.json

Upgrade –

upgrade_5_7_0_to_5_7_2.php
upgrade_5_7_0_to_5_7_2.php