Staff Work Report
Gives you list of complete activity of staff agent in given time period.
Ticket Response Report
Department wise tickets and their average response time required by staff members
Check which customer sends more tickets.
Ticket Rating Report
Department wise pull ticket list and see how customers have rated your staff answers.
Time Tracking per department
Pull list of tickets under one department which has time tracking entries added by staff agents.
Graphical Staff SLA Report
Shows all staff members and their percentage SLA maintained for a give time period.
Graphical Department statistics
See tickets stats comparison department wise
Client Organization tickets
Tickets list by client organization
Department SLA Report
Shows you list of all tickets with their SLA maintained or violated under particular help desk department.
Staff Performance Report
Check staff’s average response and resolution times for solving tickets.
Client wise SLA Report
Pick a client and see how staff have maintained SLA response and resolution time for their tickets.
Time Tracking per staff
Check a list of time tracking entries added by a staff on tickets for given period.
Time Tracking per ticket
Get summation of time spent by staff members on a ticket.
Gives you comparison of staff’s performance
Channel wise tickets
Gives you channel wise tickets flow in your system
Gives you customers list with their invoices report