Generally, the things we can measure are the things that will see the most improvement. However, what things are usually measured? How will one know what will need to be measured?
Some businesses seem to be stuck in the past when it comes to their business model. They believe in doing everything the old fashion way. They say it connects them in more personal ways with their customers.
Nobody likes calling a customer service line. Generally, those who are calling are already frustrated, and some may even be downright angry. Obviously, a complicated and seemingly unproductive customer service line makes these problems even worse.
As online technology continues to advance and consumer expectations continue to grow in the world, modern enterprises are increasingly looking towards SaaS solutions to meet the demand.
Ticketing software is almost parallel to the robot you wanted that could organize and take care of everything that you need.