The digital transformation taking place within society and business is changing the expectation levels of consumers, as methods of consumption expand and become more personalized through digital technology.
How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.
It can feel like there’s a never-ending pile of IT tickets to get through. While you and your team have to keep digging through the daily volume, it’s just as important to spend time finding a long-term solution that gives everyone a bit of breathing room.
Customers are more impatient today than they have ever been. Chat support for customers offers immense benefits – but only when it is well executed. With the right tools, every request from a customer receives a prompt answer.
Big data is the biggest thing in business. But without the right tools, being able to extricate every single byte of data from your company’s processes just leaves behind a pile of raw, unstructured data.