Help Desk Features

features of help desk software, satellite desk and service desk software

Help Desk Features – ALL IN ONE Help Desk Software

Vision Helpdesk offers several unique as well as advance help desk features & service desk features to keep your business ahead in terms of customer support.

Our customer service software solutions are affordable, feature rich and completely customisable to match requirements of every size business.

Below is the extensive feature list of Vision Helpdesk’s – Help Desk Software, Satellite Help Desk and Service Desk Software.

Unique Help Desk Features

help desk features that will enhance your staff ability to offer top notch customer support

Core Help Desk Features

core help desk software features to manage day to day customer support with efficiency

  • Ticket Management

  • Client Management

  • Staff Management

  • Self Service

  • Workflow

  • SLA & Escalation

  • Reports

  • Client Portal

  • Multi-Language

  • Security

  • Survey

  • Time Tracking

Extend Help Desk Functionality

complete flexibility to extend the features of help desk software by integrating with 3rd party tools or developing custom modules.

  • Modules

  • Custom Fields

  • Mobile Apps

  • Developer API

  • Integrations

  • Branding

Service Desk Features

Vision Helpdesk has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.

The certification is for 6 major processes 1) Incident Management 2) Problem Management 3) Change Management 4) Release Management 5) Service Catalog / Service Request Management 6) Asset Management

View Service Desk Features

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