What is ITIL & ITSM Service Desk Features?
The IT Infrastructure Library (ITIL) is a library of volumes describing framework of best practices for delivering IT services.
ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
IT Service Management (ITSM) refers to any strategy that governs activities an organisation undertakes to plan, implement, manage, support and improve customer-facing IT projects within an enterprise.
The goal of IT Service Management is to ensure that the right processes, people, and technology are in place so that the organisation can meet its business goals.
IT support departments that only provide Incident Management are often referred to as a Help Desk or ticketing solution. IT support organisations that follow the majority of ITIL best practices are typically referred to as a Service Desk software.
Although some ITIL recommendations might not be practical for every organisation, when building an IT Service Management solution, ITIL best practices are a good place to start.
Our Service Desk solutions is affordable, feature rich and completely customisable to match requirements of every size business.
PINKVerify Certified – Service Desk Features
Vision Helpdesk has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
The certification is for 6 major processes 1) Incident Management 2) Problem Management 3) Change Management 4) Release Management 5) Service Catalog / Service Request Management 6) Asset Management
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