The digital transformation taking place within society and business is changing the expectation levels of consumers, as methods of consumption expand and become more personalized through digital technology.read more..
How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.read more..
Customers are more impatient today than they have ever been. Chat support for customers offers immense benefits – but only when it is well executed. With the right tools, every request from a customer receives a prompt answer.read more..
All companies are looking for software and applications that not only have exciting features but also have the features that will make their lives easier.read more..
Every company that is even remotely connected to technology has a help desk. Even most service businesses that don’t directly involve technology often do.