If you manage a growing business then you know how important running an efficient workplace is. It’s especially important where the IT systems are concerned.
read more..Customer Support Ticketing Help Desk, Satellite and ITIL/ITSM Service Desk Software
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Help Desk Software
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
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Service Desk
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
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Satellite Help Desk
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
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Recent Blog Posts
When we talk about ITIL and ITSM, we can focus the conversation on a variety of things, including the different technologies, the multiple processes, and the different strategies that are used to create an IT organization.
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Help desk software platforms have become so popular, they’re almost a dime a dozen. There is no clear market leader; instead, a variety of options hope to outpace their competition based on bold promises and flowery language.
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Reviews and Ratings
Vision Helpdesk rated best customer support help desk among top 25 help desk softwares
