Providing outstanding customer service is no easy feat. This is especially true as a business grows and customers become more plentiful.read more..
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
Having CRM software supports customer service and boosts productivity among employees. Here are 2 reasons why CRM software is great for your business.read more..
In the fast paced-world of business, it can be hard to do it all. For this reason, customer service often gets overlooked by those who are higher up in a company.read more..