No matter your company’s size, or what products or services you provide, good customer service is essential. However, the world has changed a good bit over the last few years, along with customer expectations.read more..
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
By now, you probably know just how important good customer service is for any business. This becomes even more true in this day and age, as more and more technology is creeping its way into our lives.read more..