Ticket management has become a core IT function. Whether you look to serve employees, external customers, or both,read more..
What is Customer Service Software?
A Customer Service Software is a centralised software that collects all customer support requests from different channels like contact form’s, Email, Phone, Chat, Facebook, Twitter and manages them at one place.
Vision Helpdesk customer service software products are categorised as help desk software, multi company help desk and ITSM service desk software.
Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests. It’s a Multi channel ticket management software that allows you to centralise all your customer conversations via E-mail, Web portal, Twitter, Facebook, Phone and Chat.
Our Service Desk Software is PINKVerify Certified ITIL/ITSM Compliant with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management,Service Catalog, Change Management and Release Management.
Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users.
Businesses are adopting cloud help desk software to streamline ticket management workflows; in the process, they’re also improving customer experience (CX).read more..
Help Desk Software vs Service Desk Software – Both software’s gives any business the edge in efficiency and productivity. It supports a business’s customer service efforts and aids the employees in their task delivery.read more..