Running a business in the most effective manner means not only being efficient with your time but also being mindful of your customers. Customer service may be the number one differentiation between an okay business and a superior one.
read more..Customer Support Ticketing Help Desk, Satellite and ITIL/ITSM Service Desk Software
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Help Desk Software
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
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Service Desk
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
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Satellite Help Desk
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
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Recent Blog Posts
5 Ways Customer Support Software Reduces Problems
Megha Jadhav August 10, 20175 Signs You Need a Customer Service Software
Megha Jadhav July 14, 2017
Providing outstanding customer service is no easy feat. This is especially true as a business grows and customers become more plentiful.
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Having CRM software supports customer service and boosts productivity among employees. Here are 2 reasons why CRM software is great for your business.
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Reviews and Ratings
Vision Helpdesk rated best customer support help desk among top 25 help desk softwares
