Owning a small business takes dedication, perseverance, and passion. Even then, there is no guarantee that the business will be a success.
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
In 2018, a digital help desk is no longer optional. Regardless of your industry, your audience expects answers to common questions and problems, and they expect them quickly.read more..
ITSM makes your business run. The modern organization relies on technology for both daily operations and strategic initiatives, and that technology will have to be planned, implemented, and managed.read more..