Not every brand needs its own structures. As we’ve outlined in this space, consolidating your help desk for multiple brands under a single umbrella comes with a wide range of both functional and monetary benefits.read more..
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
Today we have released Vision Helpdesk V4.5.4 Stable Version. This version includes several new features and bug fixes from previous versions.read more..
Delivering outstanding customer service has never been easier with today’s technological advances. As businesses take advantage of customer support software, they see an uptick in customer satisfaction, bringing greater results and profits.read more..