Recently our company completed 13 years and Vision Helpdesk product completed its successful 11 years. We are extremely happy to announce that we are very close to deliver our latest version V5 – the simplified yet extremely powerful customer service software.read more..
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
Every company is going to deal with customer problems, opinions, and issues on a daily basis. The only thing that will differentiate between the good companies and the amazing companies is the capability to deal with all the issues promptly and accurately.read more..