No matter your company’s size, or what products or services you provide, good customer service is essential. However, the world has changed a good bit over the last few years, along with customer expectations.
Customer Support Ticketing Help Desk, Satellite and ITIL/ITSM Service Desk Software
select appropriate customer support help desk software for your business
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Help Desk Software
Help desk software enables customer support or support desk agents to receive, process, and respond to incident or service requests. Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
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Service Desk
Vision Helpdesk ITIL Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
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Satellite Help Desk
Vision Helpdesk offers unique Satellite help desk product to manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
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Recent Blog Posts
By now, you probably know just how important good customer service is for any business. This becomes even more true in this day and age, as more and more technology is creeping its way into our lives.
read more..Putting the “Service” into IT Service Desk
Megha Jadhav June 6, 2017
Many people find themselves asking ‘What is the difference between an IT Help Desk and an IT Service Desk?” This is a reasonable question.
read more..Trusted by 8000+ companies
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Reviews and Ratings
Vision Helpdesk rated best customer support help desk among top 25 help desk softwares
