If you operate a mid-sized business, then you surely know the benefits of streamlining your office procedures with the latest software.read more..
Customer Service Software
A Customer Service Software is a centralised software that collects all customer support requests from different channels like contact form’s, Email, Phone, Chat, Facebook, Twitter and manages them at one place.
Vision Helpdesk customer service software products are categorised as help desk software, multi company help desk and ITSM service desk software.
Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests. It’s a Multi channel ticket management software that allows you to centralise all your customer conversations via E-mail, Web portal, Twitter, Facebook, Phone and Chat.
Our Service Desk Software is PINKVerify Certified ITIL/ITSM Compliant with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management,Service Catalog, Change Management and Release Management.
Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users.
When you are running a company, you will need to communicate with your customers using something besides an email account. This is where a help desk account will come in handy.read more..
ITAM, also known as IT Asset Management, as an ability is something that can significantly help a business or organization get a better grip on what is being used within the IT environment.