How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.read more..
Customer Service Software
A Customer Service Software is a centralised software that collects all customer support requests from different channels like contact form’s, Email, Phone, Chat, Facebook, Twitter and manages them at one place.
Vision Helpdesk customer service software products are categorised as help desk software, multi company help desk and ITSM service desk software.
Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests. It’s a Multi channel ticket management software that allows you to centralise all your customer conversations via E-mail, Web portal, Twitter, Facebook, Phone and Chat.
Our Service Desk Software is PINKVerify Certified ITIL/ITSM Compliant with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management,Service Catalog, Change Management and Release Management.
Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users.
It can feel like there’s a never-ending pile of IT tickets to get through. While you and your team have to keep digging through the daily volume, it’s just as important to spend time finding a long-term solution that gives everyone a bit of breathing room.read more..
GoodFirms accredits Vision Helpdesk as the best help desk software available in the industry. The software’s prominent features and intuitive interface are some of the pre-eminent reasons for this success.read more..