Latest News and Updates
Many people are familiar with the customer-facing side of web-based help desk software from dealing with companies that use it. This software is a favorite of web hosts, software companies, and those that provide services on the internet.
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In the service life cycle, there is no more delicate a stage as service transition. Service Strategy is a thought process, Service Design is done on paper, Service Operations is mostly about keeping
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Before we even look into ways to improve help desk ticketing or ticket management, let’s understand what exactly help desk ticketing is –
Ticketing is the way that a help desk records the actions that are taking place on each incident they are working with. The process has been developed over many years and most companies work in a very similar way.
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Email continues to be a vital channel for effective customer service. The raise of smartphones allows customers to email easily anytime and from anywhere. Companies that rely on traditional email programs fail to provide accurate and timely responses,
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For a company that provides a support service to another company, your biggest asset is always your staff. Your employees are the people that will be the first point of contact and the global representatives of your service so you need to ensure they are skilled,
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