Customer service requests have grown a lot in recent years. The way with customers interact with customer support agents gets more and more interesting year by year. In olden days, there were one or two channels to communicate.
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Latest News and Updates
Vision Helpdesk V4.4.6 Stable Version Released
Vision Helpdesk April 25, 2016
Today we have released Vision Helpdesk V4.4.6 Stable Version. This version includes features and bug fixes from previous versions.
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One of the biggest expenses businesses have is customer service. In order to keep customers satisfied, they need to make an active effort to listen to them. This means hiring a team of dedicated personnel that can help tackle any existing or potential problem a customer can encounter.
read more..Top Qualities of a Successful Help Desk Agent
Megha Jadhav April 23, 2016
Many help desk managers make the mistake of hiring inexperienced professionals and end up with staff that is just doing their job, rather than providing quality services to the customers.
As companies expand, it’s common for them to add more product offerings. Sometimes, these offerings are natural offshoots of their original product, but this isn’t always the case.
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