Today we have released Vision Helpdesk V5.6.2 Stable Version. This version mainly includes several new features & bug fixes from previous versions.
Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers.
Step 1) log in to billing area — https://secure.visionhelpdesk.com
Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2
(We support PHP7.1 and above PHP version for V5 version)
Step 3) Take a backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.
Step 4) Unzip V5.6.2 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files
Step 5) Copy below listed files and folders from your backup support_bk
support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php
If you had any customization done in the previous version you can copy those files to new files.
Note: We recommend to contact our support team for upgrade.
Step 6) Now we have some changes in database — you can update it by running below listed file in browser
In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version
Based on what version are you running — You can run the upgrade files.
example if you had the previous version installed V5.0.0 then simply run
Note: After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done.
Note: If you are not sure how to upgrade please open support ticket we will help you.
Features added in V.5.6.2
- Queue management for Live Chat
- Asset Acknowledgment
- Chat and visitor history enhancement
- Discard chat functionality
- IMAP modern authentication
Bug Fixes from previous versions
- Fixed issue regarding schedule ticket in case of call client
- Missed chat filter is added in inbox
- Chat on cross domain issues fixed
- client side chat on multiple tabs
- Add client event missing in workflow
- staff side chat on multiple tabs
- Chat load more issue fixed
- Duplicate messages on staff side
- Asset scanning issues fixed with special characters, serial number, etc.
Manage Templates –