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Vision Helpdesk V5.6.4 Stable Version Released

Vision Helpdesk V5.6.4 stable version

Today we have released Vision Helpdesk V5.6.4 Stable Version. This version mainly includes several new features for Live Chat Software & bug fixes from previous versions.

Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area —

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.6.4 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder –
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

  • http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.6.4

  • Client/Staff typing visibility feature in Live Chat
  • Forward chat to the team
  • Live chat canned responses
  • Live chat API

Bug Fixes from previous versions

    • Fixed issue regarding schedule ticket in case of call client
    • Labels and tags option on end chat
    • Reloading issue on the visitor page
    • Schedule report of chat
    • Without login, client-side submit incident redirection
    • Tag issue on the incident
    • IP Geo Location Key

Change Log 

API – 

  • index.php

Root – 

  • fb-sso.php

Manage – 

  • index.php

Modules – 

  • module_staff.php
  • module_livechat.php
  • module_report.php
  • module_ticket.php
  • module_client.php
  • module_subreport.php
  • module_selfhelp.php

Classes – 

  • class_setting.php
  • class_ticket.php
  • roles_permissions.php
  • class_staff.php
  • class_report.php
  • class_livechat.php
  • class_mail.php

Includes – 

  • ALL

Manage Templates – 

  • livechat_chat_conversations.php
  • livechat_chat_messages.php
  • vhdlivechat.php
  • livechat_module_setting.php
  • selfhelp_suggest_list.php
  • lc_savecanned_reply.php
  • save_response_list.php
  • ticket_module_setting.php]
  • client_departments.php
  • client_view.php
  • portal_setting_form.php
  • prefrences.php
  • client_short_summary.php
  • link_lc_ticket_post.php
  • view_chatboard_forward_chat.php
  • page.php
  • report_form.php
  • manage_portal_setting.php
  • request_schedule_report.php

Client Templates – 

  • vh-livechat-chat.php
  • submit_ticket.php

Script – 

  • common.js

Design –

  • main-rtl.min.css (CSS Folder)
  • main.min.css
  • vh-icons/vh-icons.woff (Fonts Folder)
  • vh-icons/vh-icons.woff2
  • vh-icons/vh-icons.eot
  • vh-icons/vh-icons.otf
  • vh-icons/vh-icons.ttf
  • pencil.png  (Images Folder)
  • vh-icons
  • vh-icons.svg


  • sms/class_sms.php

Setup – 

  • setup/vision5.sql
  • setup/operation.php

Upgrade – 

  • upgrade_5_6_2_to_5_6_4.php
Vision HelpdeskVision Helpdesk V5.6.4 Stable Version Released
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