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Vision Helpdesk V5.6.8 Stable Version Released

Vision Helpdesk V5.6.8

Today we have released Vision Helpdesk V5.6.8 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.6.8 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area —

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.8
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.6.8 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder –
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

  • http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_6.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_4_to_5_6_8.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.6.8

  • Live chat survey module
  • Okta integration
  • WhatsApp Integration
  • Asset feature for acceptance, approval, and auto-approval
  • SAML SSO integration
  • Visitor invite feature for live chat

Bug Fixes from previous versions

  • Live Chat – Chat acceptance issue resolved
  • Modern auth SMTP attachment with the large size issue.
  • MS teams integration tenant id related issue.
  • Ticket view sort option issue
  • Visitor listing to chat window buttons issue.
  • ITIL automation level criteria issue.
  • Asset Scan CI type change for virtual machine agents.
  • Service category not showing as expected on client portal issue.
  • Asset agent scan app scanning issue with new MSI file
  • Articles display issues on the client widgets with respect to the domain.
  • Password validation strength-related issue.
  • Updated Twilio API changes to the new version.
  • Category edit and article edit-related issues.
  • Server category with CI type
  • Reflected Cross Site Scripting (XSS) vulnerability issues.
  • Chat round-robin issue.

Change Log 

Modules – 

  • module_client.php
  • module_ticket.php
  • module_setting.php
  • module_subsetting.php
  • module_cmdb.php
  • module_livechat.php
  • module_voip.php

Classes – 

  • class_client.php
  • class_ticket.php
  • class_setting.php
  • class_subsetting.php
  • class_livechat.php
  • class_mail.php
  • class_whatssap.php
  • class_voip.php

Includes – 

  • constants.php
  • operation.php

Manage Templates – 

  • livechat_chat_conversations.php
  • add_integration.php
  • widget_setting.php
  • article_list.php
  • asset_state_list.php
  • assets.php
  • assets_custom_report.php
  • ci_custom_field.php
  • lc_savecanned_reply.php
  • lc_automation_list.php
  • livechat_chat_messages.php
  • page.php
  • report_form.php
  • ticket_list.php
  • ticket_post_list.php
  • ticket_reply.php
  • vhdlivechat.php

Client Templates – 

  • submit_ticket.php
  • register.php
  • cmdb_assets.php
  • cmdb_assets_list.php
  • assets_details.php
  • client_survey.php


  • google_api
  • outlook_api
  • twilio
  • simplesaml

Setup – 

  • setup/vision5.sql
  • server.js
  • router.js
  • package.json

Upgrade – 

  • upgrade_5_6_6_to_5_6_8.php
Vision HelpdeskVision Helpdesk V5.6.8 Stable Version Released
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