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Today we have released Vision Helpdesk V5.6.8 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.6.8 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.8
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.6.8 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_2_to_5_5_4.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_4_to_5_5_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_4_to_5_6_8.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.6.8

• Live chat survey module
• Okta integration
• WhatsApp Integration
• Asset feature for acceptance, approval, and auto-approval
• SAML SSO integration
• Visitor invite feature for live chat

Bug Fixes from previous versions

• Live Chat – Chat acceptance issue resolved
• Modern auth SMTP attachment with the large size issue.
• MS teams integration tenant id related issue.
• Ticket view sort option issue
• Visitor listing to chat window buttons issue.
• ITIL automation level criteria issue.
• Asset Scan CI type change for virtual machine agents.
• Service category not showing as expected on client portal issue.
• Asset agent scan app scanning issue with new MSI file
• Articles display issues on the client widgets with respect to the domain.
• Password validation strength-related issue.
• Updated Twilio API changes to the new version.
• Category edit and article edit-related issues.
• Server category with CI type
• Reflected Cross Site Scripting (XSS) vulnerability issues.
• Chat round-robin issue.

Change Log 

Modules – 

• module_client.php
• module_ticket.php
• module_setting.php
• module_subsetting.php
• module_cmdb.php
• module_livechat.php
• module_voip.php

Classes – 

• class_client.php
• class_ticket.php
• class_setting.php
• class_subsetting.php
• class_livechat.php
• class_mail.php
• class_whatssap.php
• class_voip.php

Includes – 

• constants.php
• operation.php

Manage Templates – 

• livechat_chat_conversations.php
• add_integration.php
• widget_setting.php
• article_list.php
• asset_state_list.php
• assets.php
• assets_custom_report.php
• ci_custom_field.php
• lc_savecanned_reply.php
• lc_automation_list.php
• livechat_chat_messages.php
• page.php
• report_form.php
• ticket_list.php
• ticket_post_list.php
• ticket_reply.php
• vhdlivechat.php

Client Templates – 

• submit_ticket.php
• register.php
• cmdb_assets.php
• cmdb_assets_list.php
• assets_details.php
• client_survey.php

Plugins-

• google_api
• outlook_api
• twilio
• simplesaml

Setup – 

• setup/vision5.sql
• server.js
• router.js
• package.json

Upgrade – 

• upgrade_5_6_6_to_5_6_8.php