Latest News and Updates

Vision Helpdesk V5.7.0 Stable Version Released

Vision Helpdesk V5.7.0

Today we have released Vision Helpdesk V5.7.0 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.7.0 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area —

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.7.0
(Note: This version is mainly built for PHP8.0 and above as older PHP versions are approaching their end of life. )

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.7.0 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below-listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder –
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

  • http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_6.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_4_to_5_6_8.php
  • http://yourdomain,com/support/upgrade/upgrade_5_6_8_to_5_7_0.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.7.0

  • PHP 8.1 Support
  • PHP 8.1-based code optimization.
  • Task module staff assignment enhancements.
  • Solutions with custom icons.
  • Article export to PDF
  • Client login url security and expiry.
  • SPF checks API for SaaS SMTP
  • Report module enhancement
  • Twilio API updated

Bug Fixes from previous versions

  • Live Chat – Chat acceptance issue resolved
  • Fixed issue regarding missed chat filter
  • Livechat – typing message related issue.
  • E-mailque office 365 refresh token generate issue.
  • Livechat chat acceptance issue resolved
  • Modern auth SMTP attachment issue fixed.
  • MS teams integration tenant enhancement
  • Workflow event issue
  • Ticket view sort issue
  • “Go to LiveChat” buttons via Visitor listing issue.
  • ITIL automation level criteria issue
  • Asset Scan CI type change for virtual machine agent type
  • Service category not showing on client portal issue
  • Custom-field search issue
  • Asset agent scan app new msi with enhancements.
  • Articles display domain-wise on client widget.
  • Password validation issue.
  • Google reCaptcha validation issue
  • Issue with edit category and edit article
  • Server category in to asset
  • Reflected Cross Site Scripting (XSS) vulnerability
  • Chat round-robin issue.

Change Log 

Modules – 

  • module_client.php
  • module_client.php
  • module_parser.php
  • module_export.php
  • module_setting.php
  • module_selfhelp.php
  • module_ticket.php
  • module_subsetting.php
  • module_changes.php
  • module_problem.php
  • module_releases.php

Classes – 

  • class_client.php
  • class_ticket.php
  • class_client.php
  • class_selfhelp.php
  • class_setting.php
  • class_subsetting.php
  • class_cmdb.php
  • class_report.php
  • class_problem.php
  • class_changes.php
  • class_release.php
  • class_automations.php

Includes – 

  • constants.php
  • operation.php
  • database.php

Manage Templates – 

  • livechat_chat_conversations.php
  • profile_short_summary.php
  • livechat_survey_customfield_list.php
  • invoice_edit.php
  • forum_details_form.php
  • assets_details.php
  • ticket_post_list.php
  • selfhelp_new_category.php
  • problem_description.php
  • configuration_list.php
  • changes_details.php
  • cmdb_assets_new.php
  • changes_new_step_two.php
  • mailqueue_list.php

Client Templates – 

  • submit_form.php
  • invoice_details.php
  • selhelp-category-list.php
  • selfhelp-category.php
  • service_request_list.php
  • contact_new.php
  • ticket_details.php
  • product_list.php
  • view_service_detail.php
  • selfhelp_article.php
  • submit_ticket.php

Plugins, Design & Scripts

  • ALL Files Changed

Setup – 

  • setup/vision5.sql
  • index.php
  • server.js
  • router.js
  • package.json

Upgrade – 

  • upgrade_5_6_8_to_5_7_0.php
Vision HelpdeskVision Helpdesk V5.7.0 Stable Version Released
Share this post

Join the conversation

This site uses Akismet to reduce spam. Learn how your comment data is processed.