ITAM, also known as IT Asset Management, as an ability is something that can significantly help a business or organization get a better grip on what is being used within the IT environment.
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We are exhibiting at SITS –The Service Desk & IT Support Show takes place on 1-2 May 2019 at Excel London. SITS, is the UK’s leading event for IT Service Management and Support professionals.
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The digital transformation taking place within society and business is changing the expectation levels of consumers, as methods of consumption expand and become more personalized through digital technology.
The Hidden Value of Top Help Desk Software
Megha Jadhav March 12, 2019
How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.
How to Organize Tickets: 2 Problem Management Strategies
Megha Jadhav February 28, 2019
It can feel like there’s a never-ending pile of IT tickets to get through. While you and your team have to keep digging through the daily volume, it’s just as important to spend time finding a long-term solution that gives everyone a bit of breathing room.
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