How much is your help desk worth? It’s a difficult question to answer. Much of the value within this type of IT service is hidden, not expressing itself in straight revenue but opportunity costs that occur once it shuts down.
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How to Organize Tickets: 2 Problem Management Strategies
Megha Jadhav February 28, 2019
It can feel like there’s a never-ending pile of IT tickets to get through. While you and your team have to keep digging through the daily volume, it’s just as important to spend time finding a long-term solution that gives everyone a bit of breathing room.
read more..GoodFirms Recognizes Vision Helpdesk as the Industry’s Best Help Desk Software – 2019
Vision Helpdesk February 19, 2019
GoodFirms accredits Vision Helpdesk as the best help desk software available in the industry. The software’s prominent features and intuitive interface are some of the pre-eminent reasons for this success.
read more..We are exhibiting at PINK19 – Las Vegas – Meet us there!
Vision Helpdesk February 5, 2019
We are exhibiting at PINK19 – IT Service Management Conference and Exhibition takes place on 17-20 February 2019 at Bellagio, Las Vegas. PINK19 is globally recognized as the world’s premier IT Service Management conference.
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Customers are more impatient today than they have ever been. Chat support for customers offers immense benefits – but only when it is well executed. With the right tools, every request from a customer receives a prompt answer.
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