Announced on 13th March 2015 and launched on the 1st of February 2016, ITIL Practitioner has been touted as the most significant evolution in the 20 year history of the ITIL best practice framework.
read more..Blog
Latest News and Updates
Social media has the ability to alter company’s reputation and bottom line. This emphasizes the need for businesses to be proactive and build a social media program that benefits customers.
read more..7 Ways To Reduce Help Desk Calls
Megha Jadhav April 19, 2016
A fundamental part of any help desk is the system that shows how the desk is working. The monitor will usually show everybody how many help desk agents are logged in, how many calls the help desk has taken and whether the desk is
read more..
Customers today are going digital and if you want your customers to come back again, you must exceed their expectations consistently. When it doesn’t happen you end up with a complaint.
read more..
Customer service is a hot topic among businesses that use social media to connect with their target audience. Whenever you make a connection, you open your company up for both positive and negative responses.
read more..