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A healthy, growing company is something every business owner works hard to achieve. Creating new product lines, opening multiple physical retail stores and developing new brands are just some of the strategies entrepreneurs use to increase their company’s revenue and grow.
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When a customer calls the help desk, 99.9% of the time, he or she isn’t looking for an afternoon chat; they need help with something that the help desk is paid to fix. In order to give that help efficiently, the help desk agent needs to be proficient in call handling.
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Announced on 13th March 2015 and launched on the 1st of February 2016, ITIL Practitioner has been touted as the most significant evolution in the 20 year history of the ITIL best practice framework.
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Social media has the ability to alter company’s reputation and bottom line. This emphasizes the need for businesses to be proactive and build a social media program that benefits customers.
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A fundamental part of any help desk is the system that shows how the desk is working. The monitor will usually show everybody how many help desk agents are logged in, how many calls the help desk has taken and whether the desk is
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