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Vision Helpdesk V2.7.4 Stable Released

Today we have released Vision Helpdesk V2.7.4 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.7.2.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Bug fixes in V2.7.2

  • Reset due time on escalation
  • Duplicate entry in client report
  • Multiple email address  in To field
  • Unformatted email on HTML editor disable
  • IMAP looping  issue.
  • Plain email in Auto Responder.

Change Log

You can find the list of files that were edited during version change V2.7.2 to V2.7.4

http://thevisionworld.com/forums/index.php/topic,292.0.html

How to Upgrade to V2.7.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.7.2 to 2.7.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.7.4

That’s it.

Vision HelpdeskVision Helpdesk V2.7.4 Stable Released
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