Today we have released Vision Helpdesk V2.7.4 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.7.2.
Its recommended to upgrade as it will fix below listed bugs in your installation.
Bug fixes in V2.7.2
- Reset due time on escalation
- Duplicate entry in client report
- Multiple email address in To field
- Unformatted email on HTML editor disable
- IMAP looping issue.
- Plain email in Auto Responder.
You can find the list of files that were edited during version change V2.7.2 to V2.7.4
How to Upgrade to V2.7.4?
Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.
Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.
Example : A client having path — /home/username/public_html/support/manage/
This path should be changed to — /public_html/support/manage/
(In above example we assume ftp access is given from public_html folder and its sub folders.)
Manual Upgrade :
Step1) Login to http://secure.visionhelpdesk.com
Step 2) From Product and Services >> View Details >> Download zip – Update from 2.7.2 to 2.7.4
Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.
Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.7.4