Today we have released Vision Helpdesk V2.8.4 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.8.2 and some new features in existing modules.
Its recommended to upgrade as it will fix below listed bugs in your installation.
Features in V2.8.4 Stable
- Setting for send User Registration email
- Search disable option on client side
- Priority wise SLA
Bug fixes in V2.8.4
- Predefined reply adding error
- Predefined reply category always set to parent category
- Error in email template update
- Catch-all not working
- Extra newlines in outlook emails
- Extra newlines in outgoing emails
- Export pdf layout
- Outlook 2007 extra newlines
You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta
How to Upgrade to Vision Helpdesk V2.8.4 Stable?
Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.
Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.
Example : A client having path — /home/username/public_html/support/manage/
This path should be changed to — /public_html/support/manage/
(In above example we assume ftp access is given from public_html folder and its sub folders.)
Manual Upgrade :
Step1) Login to http://secure.visionhelpdesk.com
Step 2) From Product and Services >> View Details >> Download zip – Update from 2.8.2 to 2.8.4
Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.
Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.4
Note : For Clients who have done customization – its requested to check with our support team before they upgrade.