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Vision Helpdesk V3.1.0 Stable Version Released

Today we have released Vision Helpdesk V3.1.0 Stable Version. This version includes approximately 200 plus bug fixes and below listed new features.

New Features in V3.1.0

  • Ticket Drafts — You can save your ticket reply and use it anytime later.
  • Ticket Lock  — If Staff  A is working on some ticket and Staff B opens same ticket then Staff B will be notified that Staff A is already working on same ticket. This avoids multiple replies from staff to same ticket.
  • WHMCS Fields Fetching — You can see your client information that is stored in WHMCS (client profile, client products etc) in to Vision Helpdesk tickets.
  • Custom Hook  — Using custom hooks you can add single login with any 3rd party scripts.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have in installed V3.0.x How to Upgrade to V3.1.0?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.1.0

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Upload all files from new setup V3.1.0 to your server.

Step5) Copy config.php file from your old backup setup to new files that you have uploaded now.

Step6) If you had any customization done in previous version you can copy those files to new files.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

If you are on V3.0.1  Then first run this upgrade  —

http://yourdomain.com/upgrade/upgrade_3_0_1_to_3_0_2.php

With above step your setup will be updated to 3.0.2  – now run below url

http://yourdomain.com/upgrade/upgrade_3_0_2_to_3_1_0.php

That’s it you are done…

If you have issues with upgrade please email our support team to get the upgrade help – we will be happy to help you.

Vision HelpdeskVision Helpdesk V3.1.0 Stable Version Released
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  • Jeremy Otten - August 8, 2012 reply

    Hello,

    next time also please add a changelog with the BUG fixes..

  • Romeo - August 9, 2012 reply

    Yes, a changelog is a MUST!

  • Romeo - August 9, 2012 reply

    And where is the SMS Plugin? It was promised to be there in the next release…

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