Vision Helpdesk V3.5.4 Stable Version Released

Today we have released Vision Helpdesk V3.5.4 Stable Version. This version includes bug fixes from V3.5.2.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have installed V3.0.x How to Upgrade to V3.5.4?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.5.4

(We have different setups for PHP5.2 and PHP5.3 versions – please download proper setup)

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Unzip V3.5.4 setup – it will have folder named upload – from upload folder delete below listed files and folders.

config.php, setup, attachments, console/pipe.php, logs

Upload remaining all files and folder to your server.

Step5) If you had any customization done in previous version you can copy those files to new files.

Note : Version V3.5.4 does not have any change in database

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you.

Bug Fixes from (V3.5.2 to V3.5.4)

Added color picker in flag creation.
Numbers on folders in left panel.
Label creation and deletion added in admin setting.
Flags : public and private options removed
Label : type and enter option removed.
Admin setting >>status , priority, type , flag >> Can not delete system default settings.
Parser >> loop control timer
Existing client >> create new ticket via client email >> count working but ticket not listed in ticket notifications.
Non existing client >>create new ticket via client email >> count working, ticket not listed in ticket notifications.
Admin settings – Client portal: Client Portal Logo >> choose a file, it still shows “no file chosen”.
Admin setting >>default added flags : flag color and flag names shows different.
Home page and folders >> new ticket counter and overdue counter >> should display according to access
Admin setting >> Backup >> 1st entry showing blank.
Admin settings >> flag >> try to add flag >> all flag deleted from list . Same for all ticket properties.
Alert :Two way parsing >> staff reply via email >> submitter name showing client instead of staff.
Open new ticket and reply ticket form >> on tab change content removed.
Manage portal : Addon domain : selfhelp : added an article with attachment >at client portal : selfhelp : attachment size showing (11514) and try to download its showing 0 bytes
Ticket note should delete after deleting the ticket.
Created new ticket from cp/email/manage portal >> subject containing double quote >> Ticket created but Ticket : action: properties :subject >> text after the double quote not shown here. Showing “”.
Client portal >> addon domain >> staff reply via email with attachment>> try to download attachment >> showing blank page.
Client portal >> addon domain >> client reply from email with attachment>> try to download attachment >> showing blank page.
Staff Alert >> Event : client add >> alert should received according to domain access.
Staff Alert >> Event : client delete >> alert should received according to domain access.
Add alert for event Client Delete >> Delete addon client >> alert received with wrong from name.
Tag >> try to add 2 or more tag with same title>> its working, same tag added 2 times it should not be.
Client portal setting: addon setting >> logo not working .
Staff group access >> Delete ticket post >> no >> try to delete ticket post >> delete >> ok >> showing access denied,Ok button name removed.
Ticket type translation is not working in front end.
Client, selfhelp,blab notifications : showing broken image.
Left panel loading speedup.
Reply ticket api : staff name and staff email not showing in post.
Reply ticket api shows warning.
Left panel counter not updating.
Suggestions added to recipients and forward.

Change Log

templates/manage

db_backup.php
flag_details.php
flag_new.php
integration.php
left_panel.php
page.php
search.php
setting_menu.php
staffgroup_details.php
staffgroup_new.php
ticket_client_properties.php
ticket_details.php
ticket_forward.php
ticket_labels.php
ticket_new_step_two.php
ticket_reply.php
ticket_view.php
notification.php
label_list

templates/clients

submit_ticket.php
ticket_post.php

templates/modules

module_parser.php
module_selfhelp.php
module_setting.php
module_staff.php
module_ticket.php

classes

class_mail.php
class_setting.php
class_staff.php
class_ticket.php

scripts
common.js

includes
operation.php
constants.php