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Vision Helpdesk V3 update #3 – Real Time and Customizable Dashboard

Welcome to Vision Helpdesk V3 update #3 — Through this post we want to share the idea of new dashboard functionality adapted in V3 version.

Dashboard is a important part of help desk software – It provides lot of information at a glance –  This includes easily identifying correlations in data, getting  overview of your helpdesk activity, decision making and lot more..

The new dashboard is Interactive and presents the data in Real Time — we have used jQuery and Ajax techniques to overcome page refresh to reload data so even if you are idle you will see the dashboard data updating in real time.


V3 QuickView

V3 QuickView


Recent Ticket Activities

Recent Ticket Activities




The new dashboard is Customizable i.e, User can enable / disable modules or even they can define filters using different criteria – just like creating widgets.

Another new interesting feature that we have added to dashboard is Pin-up option.

Pin-up is really useful feature – very often we think a ticket is important and we will need it at a later stage, similarly there can be a knowledgebase article, important client or some notes that you would want to store at some place and get a quick access again when you need it.

Over the complete helpdesk you will find “add to pin-up option” which will allow you to Pin-up the data and this data will be accessible for you in Pin-up section available on dashboard.

Pin-Up Feature


I am sure you want to try your hands on new V3 version and its exciting features — hold on friends for some more time we are working hard to bring you the next generation helpdesk software V3. If you like the post please send love by commenting this post, We are open for new ideas and suggestions.

Stay tuned for more updates on V3..

Vision HelpdeskVision Helpdesk V3 update #3 – Real Time and Customizable Dashboard
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  • Jeremy Otten - October 17, 2011 reply

    Like it but want to see more. Fast!

  • NIthin - October 22, 2011 reply


    I really like it… and i would like to see more……

    When V3 Release ?

  • NIthin - October 22, 2011 reply


    I really like it… and i would like to see more……

    When V3 Release ?

  • Chris - October 30, 2011 reply


    I love it too 🙂

    You have beta for test or not ?

  • mathieu bouvier - November 1, 2011 reply

    So the article said it would be release end of October, here we are in November, is the release coming soon ? I want to try it and possibly buy a license for my business

  • Ann - November 16, 2011 reply

    Yes, the article said end of October will be the release date. I guess they are working out the bugs.

  • Chris - November 20, 2011 reply

    The team not respond !!!!

  • Dash - December 6, 2011 reply

    Its into December and date/year changing soon!!
    Any release date soon?

  • Vision Helpdesk - December 24, 2011 reply

    In our previous V3 updates we were anticipating V3 beta to be released by end of the October 2011 — We could not deliver V3 beta in October – the reason is some of new features took some more time then what we have anticipated. Currently we are in alpha testing stages of V3 and we are working hard even working on Christmas to make sure we meet our dead lines.

    V3 Revised Road Map —

    Merry Christmas!!

  • Jamal - January 19, 2012 reply

    I have a suggestion. Make v3 able to be hosted on shared hosting platforms.

    Vision Helpdesk - January 25, 2012 reply

    @Jamal – Yes Vision Helpdesk can be hosted on shared servers.

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