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Vision Helpdesk V5.3.0 Stable Version Released

Vision Helpdesk V5.3.0

Today we have released Vision Helpdesk V5.3.0 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for upgrade to V5.3.0 from V5.x.x for Download License (On Premises License) customers. 

Step 1) Login to billing area —

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V5.3.0
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V5.3.0 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in previous version you can copy those files to new files.

Note : We recommend to contact our support team for upgrade.

Step 6) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder –
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V5.0.0 then simply run


Note : After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done..

Note : If you are not sure how to upgrade please open support ticket we will help you. 

Features added in V.5.3.0

  • Release management module enhancement.
  • Release management automation and notifications
  • Left panel default expand / collapse setting.
  • SMTP OAUTH method for Gmail and Outlook / Office 365.
  • Multiple department access for Macros
  • Zoom Meeting tool Integration.
  • Client merge feature enhancement for Facebook,Twitter and Linkedin clients.
  • Incident request approval notification.
  • Salesforce single sign on.
  • Jira integration for comments (add and update)

Bug Fixes from previous versions

  • UI related bug.
  • Import assets related issue.
  • SSO related bug for Linkedin,Facebook.
  • Global search cancel button issue.
  • Attachment removal related issue.
  • Added all department filter option in to all reports department.
  • Form builder date custom field issue
  • Restricted client send mail
  • Option C case domain not display. (Satellite Help Desk related)
  • IE browser design and functional issue
  • invoice count not showing correct in client detail in some cases.
  • Report related issue fixed like duration not working properly,GUI etc.
  • Client import and organisation import problems
  • Billing design and report issues solved
  • Overdue and undue mail send for pause sla case issue solved
  • Attachment not parse when filename is blank issue
  • XSS validation and security related changes

Change Log 

Modules –

  • modules/module_selfhelp.php
  • modules/module_parser.php
  • modules/module_ticket.php
  • modules/module_report.php
  • modules/module_subreport.php
  • modules/module_setting.php
  • modules/module_export.php
  • modules/module_staff.php
  • modules/module_subsetting.php
  • modules/module_billing.php
  • modules/module_subreport.php
  • modules/module_problem.php
  • modules/module_cmdb.php

Classes –

  • classes/class_cmdb.php
  • classes/class_changes.php
  • classes/class_report.php
  • classes/class_setting.php
  • classes/class_client.php
  • classes/class_mail.php
  • classes/class_ticket.php
  • classes/class_subsetting.php
  • classes/class_problem.php
  • classes/class_selfhelp.php
  • classes/class_releases.php
  • classes/class_staff.php

Include –

    • includes/operation.php
    • includes/constants.php

Templates –

  • templates/manage/ticket_list.php
  • templates/manage/aircall_setting.php
  • templates/manage/edit_blesta.php
  • templates/manage/admin_setting_edit.php
  • templates/manage/new_service_category.php
  • templates/manage/selfhelp_article_edit.php
  • templates/manage/update_capsule_crm.php
  • templates/manage/new_config_item.php
  • templates/manage/ticket.php
  • templates/manage/ticket_view.php
  • templates/manage/task_update.php
  • templates/manage/admin_setting_new.php
  • templates/manage/add_fb.php
  • templates/manage/ticket_details.php
  • templates/manage/article_list.php
  • templates/manage/selfhelp_new_article.php
  • templates/manage/fb_update.php
  • templates/manage/task.php
  • templates/manage/client_view.php
  • templates/manage/new_task.php
  • templates/manage/work_report.php
  • templates/manage/staffgroup_details.php
  • templates/manage/organizations_view.php
  • templates/manage/selfhelp_summary.php
  • templates/manage/setting_menu.php
  • templates/manage/update_insightly.php
  • templates/manage/new_task_modal.php
  • templates/manage/notification.php
  • templates/client/default/edit_client_group.php
  • templates/client/default/header.php
  • templates/client/default/client_survey.php
  • templates/client/default/view_service_detail.php
  • templates/client/default/client_feedback.php
  • templates/client/default/ticket_details.php
  • templates/client/default/custom_registration.php

Scripts –

  • common.js

Setup –

  • setup/vision5.sql

Upgrade –

  • upgrade/upgrade_5_2_0_to_5_3_0.php
Vision HelpdeskVision Helpdesk V5.3.0 Stable Version Released
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