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Vision Helpdesk V5.5.2 Stable Version Released

Vision Helpdesk Latest Release

Today we have released Vision Helpdesk V5.5.2 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.5.2 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Login to billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V5.5.2
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V5.3.0 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in previous version you can copy those files to new files.

Note: We recommend to contact our support team for upgrade.

Step 6) Now we have some changes in database — you can update it by running below listed file in browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had the previous version installed V5.0.0 then simply run

  • http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
  • http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
  • http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
  • http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
  • http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
  • http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php

Note: After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open support ticket we will help you. 

Features added in V.5.5.2

  • Release management module enhancement.
  • Virtual Agent / Chatbot Module
  • Contract after approve attach ci functionality added
  • New filter criteria added into organization incidents
  • MS Team integration
  • ITIL Automation overview
  • Enhanced reports
  • Hangout integrations

Bug Fixes from previous versions

  • UI related bug.
  • Left panel redirection issue solved.
  • Multiple file attachment issue solved.
  • Selfhelp auto suggestion issue solved.
  • Schedule report issue solved.
  • Auto discovery bug fixed.
  • Asset auto order calculation bug fixed.
  • Forum notification setting isuse solved.
  • Solution setting issue solved.
  • ITIL setting change issue solved.
  • Forgot password sends blank mail.
  • Incident attach Ci not working issue solved.
  • Mail chimp activity fetch issue fixed
  • ITIL automation release overdue mail issue solved..
  • Solved drive not visible
  • Pagination issue solved on google calendar events and tasks
  • Client reset password link not working when send approval mail issue fixed.
  • Module visibility related issues fixed for notifications.
  • Asset scanning Exception solved
  • Facebook integration redirect URL issue solved.
  • Tax calculation issue solved for the invoice.
  • Reset link cab user issue solved.
  • Urgency not showing in task automation
  • Editor issue fixed.
  • Email Template subject issue solved
  • Import custom fields into client and organization issue fixed.
  • Assets export fields not proper issue solve.
  • Editor expand issue solved in changes
  • CMDB depreciation export issue solved
  • Client portal ticket list under view property and type display setting wise issue fixed.
  • Office 365 issue fixed for multi-domain.
  • Assets Import/Export issue solved.
  • Report design and functional bug fixed.
  • Schedule ticket creation issue fixed for daily schedule case.
  • Macro related issue fixed.
  • Incident properties scroll issue solved.
  • Webex integration bug fixed.
  • Mail boundary spacing issue fixed.
  • Solution article filter issue solved.
  • Asset not getting on barcode scanning from mobile app issue fixed.
  • Jira API issue fixed.
  • Restore assets not working for Network scan issue fixed.

Change Log 

Modules – 

    • modules/module_staff.php
    • modules/module_client.php
    • modules/module_selfhelp.php
    • modules/module_releases.php
    • modules/module_ticket.php
    • modules/module_cmdb.php
    • modules/module_subreport.php
    • modules/module_report.php
    • modules/module_setting.php
    • modules/module_subsetting.php
    • modules/module_forums.php
    • modules/module_home.php
    • modules/module_blabber.php
    • modules/module_releases.php
    • modules/module_changes.php
    • modules/module_voip.php
    • modules/module_chat.php
    • modules/module_billing.php
    • modules/module_parser.php
    • modules/module_problem.php
    • modules/module_export.php
    • modules/module_remoteaccess.php
    • modules/module_virtualagent.php

Classes-

    • classes/class_setting.php
    • classes/class_cmdb.php
    • classes/class_report.php
    • classes/class_subsetting.php
    • classes/class_staff.php
    • classes/class_problem.php
    • classes/class_releases.php
    • classes/class_changes.php
    • classes/class_billing.php
    • classes/class_ticket.php
    • classes/class_forum.php
    • classes/class_blabber.php
    • classes/class_mail.php
    • classes/class_automations.php
    • classes/class_selfhelp.php
    • classes/class_remoteaccess.php

Templates – 

    • templates/manage/attach_article_left.php
    • templates/manage/assets_properties.php
    • templates/manage/assets_details.php
    • templates/manage/client_import.php
    • templates/manage/client_new_form.php
    • templates/manage/client_short_summary.php
    • templates/manage/changes_new_step_two.php
    • templates/manage/contract_activities.php
    • templates/manage/depreciation_schedule.php
    • templates/manage/home_activity.php
    • templates/manage/organization_import.php
    • templates/manage/page.php
    • templates/manage/problem_analysis_update.php
    • templates/manage/problem_analysis_list.php
    • templates/manage/release_timeline.php
    • templates/manage/risk_details.php
    • templates/manage/risk_add.php
    • templates/manage/service_cost_update.php
    • templates/manage/view_service_details.php
    • templates/manage/asset_by_asset_type_report.php
    • templates/manage/migrated_asset_report.php
    • templates/manage/all_asset_guest_report.php
    • templates/manage/assets_linkedto_problems_report.php
    • templates/manage/assets_linkedto_releases_report.php
    • templates/manage/import_assets.php
    • templates/manage/changes.php
    • templates/manage/time_tracking_report.php
    • templates/manage/forum_all_activies.php
    • templates/manage/load_forum_activity.php
    • templates/manage/selfhelp_summary.php
    • templates/manage/virtualagent_details.php
    • templates/manage/incident_custom_report.php
    • templates/manage/update_cidetails.php
    • templates/manage/setting_menu.php
    • templates/manage/release_description_edit.php
    • templates/manage/home_activity_load_more.php
    • templates/manage/changes_planning_update.php
    • templates/manage/blab.php
    • templates/manage/notification_blab_list.php
    • templates/manage/problem_description_edit.php
    • templates/manage/problem_new.php
    • templates/manage/release_new_step_two.php
    • templates/manage/changes_description_edit.php
    • templates/manage/blab_widgets_chatlist.php
    • templates/manage/changes_plan_update.php
    • templates/manage/release_analysis_update.php
    • templates/manage/problem_timeline.php
    • templates/manage/report_form.php
    • templates/manage/report_list.php
    • templates/manage/report_left_menu.php
    • templates/manage/report_overview.php
    • templates/manage/billing_details.php
    • templates/manage/macro_new.php
    • templates/manage/macros_list.php
    • templates/manage/round_robin_list2.php
    • templates/manage/time_track_edit.php
    • templates/manage/update_ticket_property_list.php
    • templates/manage/client_view.php
    • templates/manage/release_attached_changes_list.php
    • templates/manage/custom_filter_list.php
    • templates/manage/ticket_new_step_two.php
    • templates/manage/forum_signature.php
    • templates/manage/selfhelp_module_setting.php
    • templates/manage/graphical_domain_report.php
    • templates/manage/signature.php
    • templates/manage/ticket_properties.php
    • templates/manage/organization_count.php
    • templates/manage/graphical_organization_cnt_report.php
    • templates/manage/left_filter_panel.php
    • templates/manage/cmdb_contract_new.php
    • templates/manage/domain_details.php
    • templates/manage/domain_new.php
    • templates/manage/cmdb_contract_update.php
    • templates/manage/selfhelp_category_list.php
    • templates/manage/workflow_new.php
    • templates/manage/cmdb_contract.php
    • templates/manage/setting_left_panel.php
    • templates/manage/workflow_details.php
    • templates/manage/client_list_view.php
    • templates/manage/custom_rep_changes_list.php
    • templates/manage/alert_add.php
    • templates/manage/workflow_overview.php
    • templates/manage/alert_edit.php
    • templates/manage/ticket_view.php
    • templates/manage/ticket_activity.php
    • templates/manage/priority_list.php
    • templates/manage/roundrobin_list.php
    • templates/manage/licensecontrol_list.php
    • templates/manage/product_status_list.php
    • templates/manage/staffgroup_team_list.php
    • templates/manage/change_type_list.php
    • templates/manage/custom_group_list.php
    • templates/manage/software_category_list.php
    • templates/manage/autotask_list.php
    • templates/manage/manufacturer_list.php
    • templates/manage/vendor_list.php
    • templates/manage/survey_list.php
    • templates/manage/activity_log_list.php
    • templates/manage/lifecycle_list.php
    • templates/manage/survey_field_list.php
    • templates/manage/staff_list.php
    • templates/manage/channel_list.php
    • templates/manage/risk_list.php
    • templates/manage/flag_list.php
    • templates/manage/admin_access_list.php
    • templates/manage/automation_search.php
    • templates/manage/ticket_level_list.php
    • templates/manage/urgency_list.php
    • templates/manage/impact_list.php
    • templates/manage/customfield_list.php
    • templates/manage/contract_type_list.php
    • templates/manage/ticket_category_list.php
    • templates/manage/staffgroup_list.php
    • templates/manage/release_type_list.php
    • templates/manage/type_list.php
    • templates/manage/email_template_list.php
    • templates/manage/procure_mode_list.php
    • templates/manage/license_type_list.php
    • templates/manage/status_list.php
    • templates/manage/mailqueue_list.php
    • templates/manage/ci_product_list.php
    • templates/manage/software_type_list.php
    • templates/manage/assetdept_list.php
    • templates/manage/parser_log_list.php
    • templates/manage/service_category_list.php
    • templates/manage/software_license_type_list.php
    • templates/manage/finance_management_list.php
    • templates/manage/model_list.php
    • templates/manage/generalledger_list.php
    • templates/manage/custom_satisfaction_list1.php
    • templates/manage/disposition_list.php
    • templates/manage/depertment_list.php
    • templates/manage/list_alert.php
    • templates/manage/sentmail_list.php
    • templates/manage/ticket_activity_by_department_report.php
    • templates/manage/label_list.php
    • templates/manage/asset_state_list.php
    • templates/manage/sla_list.php
    • templates/manage/left_panel_next_dept.php
    • templates/manage/ticket_filter_list.php
    • templates/manage/search.php
    • templates/manage/left_panel_next_label.php
    • templates/manage/ticket_count_report.php
    • templates/manage/cmdb_contract_list.php
    • templates/manage/problems_list.php
    • templates/manage/releases_list.php
    • templates/manage/cmdb_assets_list.php
    • templates/manage/changes_list.php
    • templates/manage/client_group_list.php
    • templates/manage/forum_search_list.php
    • templates/manage/drive.php
    • templates/manage/cmdb_contract_details.php
    • templates/manage/asset_manufacture_report.php
    • templates/manage/client_search.php
    • templates/manage/problems.php
    • templates/manage/releases.php
    • templates/manage/releases_filters.php
    • templates/manage/merged_tickets_report.php
    • templates/manage/changes_filters.php
    • templates/manage/problem_filters.php
    • templates/manage/ticket.php
    • templates/manage/sentmail_search.php
    • templates/manage/parser_log_search.php
    • templates/manage/ticket_left_panel.php
    • templates/manage/solution_filters.php
    • templates/manage/ticket_post_list.php
    • templates/manage/cmdb_assets.php
    • templates/manage/filter_update.php
    • templates/manage/client_details.php
    • templates/manage/ticket_reply.php
    • templates/manage/ticket_forward.php
    • templates/manage/ajax_ticket_attachment.php
    • templates/manage/edit_schedule_report.php
    • templates/manage/itil_automation_new.php
    • templates/manage/itilflow_details.php
    • templates/manage/overview_itilautomation.php
    • templates/manage/single_login_common_list.php
    • templates/manage/single_login_social_setting.php
    • templates/manage/single_login_listing.php
    • templates/manage/selfhelp_article_edit.php
    • templates/manage/problem_solution_update.php
    • templates/manage/selfhelp_new_article.php
    • templates/manage/work_report.php
    • templates/manage/filter_list.php
    • templates/manage/problem_solution_list.php
    • templates/manage/assets_software_install_graph.php
    • templates/manage/add_hangout.php
    • templates/manage/hangout_new.php
    • templates/manage/hangout_list.php
    • templates/manage/hangout_update.php
    • templates/manage/view_hangout_list.php
    • templates/manage/ticket_custmisefields.php
    • templates/manage/workflow_list.php
    • templates/manage/staffgroup_details.php
    • templates/manage/menu_toolbar.php
    • templates/manage/ms-teams.php
    • templates/manage/allchat_integration_list.php
    • templates/manage/allchatapps_setting.php
    • templates/manage/update_allchatapps_setting.php
    • templates/manage/service_request_list.php
    • templates/manage/webex.php
    • templates/manage/webex_details.php
    • templates/manage/webex_new.php
    • templates/manage/webex_list.php
    • templates/manage/vendor_profile.php
    • templates/manage/va_topicflow.php
    • templates/manage/va_topicflow_chart.php
    • templates/manage/va_topic_details.php
    • templates/manage/va_topic_list.php
    • templates/manage/gotoassist_list.php
    • templates/manage/gotoassist.php
    • templates/manage/report_overviewstep.php
    • templates/manage/channel_report.php
    • templates/manage/priority_graphical_report.php
    • templates/manage/type_graphical_report.php
    • templates/manage/labels_graphical_report.php
    • templates/manage/status_graphical_report.php
    • templates/manage/gotoassist_details.php
    • templates/manage/remote_access_setting.php
    • templates/manage/gotoassist_access.php
    • templates/manage/top_performance.php
    • templates/manage/header.php
    • templates/manage/staff_sla_report.php
    • templates/manage/department_report.php
    • templates/manage/groupby_status_report.php
    • templates/manage/assets_depreciation_notification_report.php
    • templates/manage/assets_groupby_location_report.php
    • templates/manage/asset_by_asset_product_report.php
    • templates/manage/assets_groupby_status_report.php
    • templates/manage/assets_linkedto_tickets_report.php
    • templates/manage/assets_linkedto_changes_report.php
    • templates/manage/assets_department_report.php
    • templates/manage/hardware_asset_by_state_report.php
    • templates/manage/assets_by_depriciation_type_report.php
    • templates/manage/search_itil.php
    • templates/manage/assets_custom_report.php
    • templates/manage/import_productvendor.php
    • templates/manage/cmdb_aside.php
    • templates/manage/import_ledger.php
    • templates/manage/custom_report_assets_properties.php
    • templates/manage/vendor_details.php
    • templates/manage/virtual_agent.php
    • templates/manage/va_topics.php
    • templates/manage/request_schedule_report.php
    • templates/manage/global_search_result.php
    • templates/manage/assigned_owner_list.php
    • templates/manage/client_sla_report.php
    • templates/client/default/va_widget.php
    • templates/client/default/widget.php
    • templates/client/default/submit_ticket.php
    • templates/client/default/header.php
    • templates/client/default/organization_report.php
    • templates/client/default/client_profile.php
    • templates/client/default/ticket_post.php
    • templates/client/default/ticket_details.php
    • templates/client/default/ticket_list.php
    • templates/client/default/service_request_list.php
    • templates/client/default/view_subaccount.php

Plugin-

    • plugins/attachment_tnef/tnef_date.php
    • plugins/attachment_tnef/tnef_mailinfo.php
    • plugins/attachment_tnef/tnef_file.php
    • plugins/attachment_tnef/tnef_vcard.php
    • plugins/attachment_tnef/tnef_attachment.php
    • plugins/attachment_tnef/tnef_file_base.php
    • plugins/attachment_tnef/tnef_file_rtf.php
    • plugins/attachment_tnef/functions.php
    • plugins/redactor/source.js
    • plugins/outlook_api/class_outlook.php
    • plugins/webex/webex.php

Script-

  • scripts/common.js
  • scripts/dagre/dagre-d3.js
  • scripts/dagre/d3.v4.min.js
  • scripts/dagre
  • scripts/dist/html2canvas.js
  • scripts/dist
  • scripts/dist/Chart.bundle.js
  • scripts/dist/Chart.min.js
  • scripts/dist/Chart.bundle.min.js
  • scripts/dist/moment.js
  • scripts/dist/Chart.js

Design-

  • design/images/badges.png
  • design/images/svg/solution.svg
  • design/images/vh-logo.svg
  • design/images/favicon/apple-touch-icon-60×60-precomposed.png
  • design/images/favicon/apple-touch-icon-76×76.png
  • design/images/favicon/apple-touch-icon.png
  • design/images/png/login.png
  • design/images/organisation.png
  • design/css/main.min.css
  • design/images/favicon/mstile-310×310.png
  • design/images/png/solution.png
  • design/images/badges.svg
  • design/images/favicon/mstile-310×150.png
  • design/images/item_default.png
  • design/fonts/vh-icons/vh-icons.eot
  • design/images/favicon/mstile-150×150.png
  • design/images/svg/ticket-view.svg
  • design/images/favicon/mstile-70×70.png
  • design/images/favicon/apple-touch-icon-57×57-precomposed.png
  • design/images/favicon/mstile-144×144.png
  • design/images/png/forum.png
  • design/images/favicon/apple-touch-icon-60×60.png
  • design/images/svg/login.svg
  • design/images/favicon/apple-touch-icon-120×120-precomposed.png
  • design/images/svg/avatar.svg
  • design/images/favicon/favicon-32×32.png
  • design/images/favicon/apple-touch-icon-57×57.png
  • design/images/favicon/apple-touch-icon-114×114-precomposed.png
  • design/css/main-rtl.min.css
  • design/images/favicon/favicon-16×16.png
  • design/images/favicon/apple-touch-icon-152×152-precomposed.png
  • design/fonts/vh-icons/vh-icons.woff2
  • design/images/favicon/apple-touch-icon-72×72-precomposed.png
  • design/images/favicon/apple-touch-icon-180×180-precomposed.png
  • design/images/favicon/apple-touch-icon-144×144-precomposed.png
  • design/images/svg/forum.svg
  • design/images/png/avatar.png
  • design/fonts/vh-icons/vh-icons.otf
  • design/images/favicon/apple-touch-icon-120×120.png
  • design/fonts/vh-icons/vh-icons.ttf
  • design/images/favicon/apple-touch-icon-76×76-precomposed.png
  • design/images/favicon/apple-touch-icon-precomposed.png
  • design/fonts/vh-icons/vh-icons.svg
  • design/images/vh-logo.png
  • design/images/favicon/apple-touch-icon-114×114.png
  • design/images/favicon/android-chrome-192×192.pngdesign/fonts/vh-icons/vh-icons.woff
  • design/images/favicon/android-chrome-256×256.png
  • design/images/png/ticket-view.png
  • design/images/favicon/android-chrome-167×167.png
  • design/images/favicon/apple-touch-icon-152×152.png
  • design/images/favicon/apple-touch-icon-72×72.png
  • design/images/favicon/apple-touch-icon-144×144.png
  • design/images/favicon/apple-touch-icon-180×180.png
  • design/images/favicon/safari-pinned-tab.svg

Upgrade –

  • upgrade/upgrade_5_5_0_to_5_5_2.php
Vision HelpdeskVision Helpdesk V5.5.2 Stable Version Released
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