Latest News and Updates

Vision Helpdesk V5.5.6 Stable Version Released

Vision Helpdesk Latest Release

Today we have released Vision Helpdesk V5.5.6 Stable Version. This version mainly includes several new security features & bug fixes from previous versions.

Steps for the upgrade to V5.5.6 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) log in to billing area —

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V5.5.6
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V5.5.6 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend to contact our support team for upgrade.

Step 6) Now we have some changes in database — you can update it by running below listed file in browser

In-browser open folder –
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had the previous version installed V5.0.0 then simply run


Note: After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open support ticket we will help you. 

Features added in V.5.5.6

  • Brute force attack IP ban on incorrect login attempt
  • Forced password reset security feature
  • Google Authenticator for MFA

Bug Fixes from previous versions

  • Changes in asset scanning apps and API
  • File uploading for specific formats
  • Inline image path issue for particular cases resolved
  • Additional XSS validation
  • Editor issues with file update resolved
  • Default SMTP Issue
  • Asset logs

Change Log 

Root – 

  • index.php

Manage – 

  • index.php

Modules – 

  • module_cmdb.php
  • module_export.php
  • module_selfhelp.php
  • module_ticket.php
  • module_staff.php
  • module_subsetting.php
  • module_setting.php

Classes – 

  • class_cmdb.php
  • class_ticket.php
  • class_staff.php
  • class_setting.php
  • class_subsetting.php

Includes – 

  • operation.php

Manage Templates – 

  • portal_setting.php
  • login.php
  • profile.php
  • profile_short_summary.php
  • staff_profile.php
  • security_ip.php
  • security_password.php
  • smtpmail_list.php
  • security_details.php
  • devices_banned_list.php
  • devices_php

Plugins – 

  • google_verification
  • redactor/source.js

Setup – 

  • setup/vision5.sql
  • setup/operation.php

Upgrade – 

  • upgrade_5_5_4_to_5_5_6.php
Vision HelpdeskVision Helpdesk V5.5.6 Stable Version Released
Share this post

Join the conversation

This site uses Akismet to reduce spam. Learn how your comment data is processed.