The best decision that one can make for his business or company in order to offer the good customer support service is to have the help desk software. But there are many help desk software
available in the market. So to choose the best one that could meet with your requirements is in fact a very difficult job. Also you want to make a choice that can surely benefit your business. There is a saying by Elbert Hubbard, “It does not take much strength to do things, but it requires a great deal of strength to decide what to do!” So it is always good to evaluate different help desk software before actually taking any decision on which help desk software will be best for you. Most of the help desk software provides with signing up for the 30 days free trial. And if the features are suited to you then obviously you can proceed for purchasing the product for your company.
Misbeliefs of people:
There are many people who are bit hesitant to sign up for the free trial to better understand the help desk software. It varies from person to person that why they hesitate to sign up for the free trial. But to highlight the few of them are as stated below:
1) Human tendency to be inactive:
It is in fact human tendency to avoid things sometimes due to in-activeness or laziness. There is a saying by Robert Half, “Laziness is a secret ingredient that goes into failure!” They know that signing up for the free trial will help them to understand the features in a better way. But still they prefer their testing on the online demo. Testing on the online demo is not a bad thing but when you sign up for the free trial you are the one who will work on it, with no confusions and you can modify the settings according to your needs.
The next factor that pulls them back to sign up for the free trial is just to delay things. They want to sign up for the free trial but still something pulls them back every time. Such people should keep in their mind that time will not wait for them and indirectly they are wasting their time due to this.
3) Short time period for trial:
There are some people who might even feel that the time period for the trial is very short so it is better to avoid signing up for the free trial. This might be an inadequate reason that they avoid signing up for the trial but for them it can be considered as an excuse.
4) Avoid follow-ups:
It is strange but there are people who avoid signing up for the trial just to avoid the follow-ups. They feel that no one should poke them when they are testing. Also they might feel that they are not fools so there is no need to remind them about it again and again.
There are people who don’t wish to share their information such as name, email id, company etc. with the help desk which they wish to evaluate. This might be another reason that people might avoid to sign up for the trial.It can be another baseless or silly reason that people may find valid for not signing up for the trial.
It is not possible to change the way of thinking of each and every person about the free trial. Also the human tendency of the people cannot be changed. But I have tried to find the solutions of some of the misbeliefs that are stated above:
1) Trial Period:
Most help desk software provides with the trial period for at least 30 days. So it is easy to test and check the features of the help desk in this period of time. But still if you require a period of time more than this than you can have a talk with the concerned person and extend your trial period. If you are a testing the help desk software regularly then this time period of 30 days will be more than enough for you. Keep aside the tendency to be inactive or delaying.
2) Following up with the customers:
The main reason to follow up with the customers is to show our concern to them. If you follow up with your customer from time to time then the customers feel to put forth the queries and also they get to know about the latest happenings and features of the help desk software. It is like the timely reminder to the customers. The customers also get to know about the different mediums using which the support team can be contacted.
3) Privacy of the clients:
Avoiding signing up for the free trial just for the privacy is not a valid reason. There is no help desk software that might share your personal information with someone else. Also there is proper care taken to keep the privacy of the customers so there is no way to be tensed for it.
4) Better understanding:
To have the better understanding of the help desk software it is always good to sign up for the free trial. Also when you are in your trial period you get to know about it in a better way. The support team can also help you with your queries and problems.Thus the trial can be very useful to the customers before actually placing an order for it.
There is a saying by Seneca, “If you judge, investigate!” This is true. If you want to make a better decision for your company or business then it is good to evaluate and test it properly before actually placing an order for the help desk software. Keep your misconceptions aside and consider it as a challenge or opportunity to evaluate the help desk and take a wise decision for your company!