Organizing and tracking customer requests is a headache for most business owners. This becomes even harder when you are managing different online stores or brands.
Using separate help desks for each store or brand can be confusing, especially when your customer service agents have to learn how to use the different software systems.
One way most business owners are using to overcome this challenge is by using one centralized system to help them efficiently manage their companies’ data without requiring different logins.
Multi-company help desks are great for growing companies that need more than just basic customer service software. These kinds of help desk software allow you to centralize all the customer data under one roof.
This article will provide an overview of what multi-company help desk software is and the benefits of using it.
What Is Multi-Company Help Desk Software?
Multi-company help desk software is a cloud-based solution for managing customer service activities across different online stores. It allows you to manage all the information about your customers centrally – including support tickets, inventory, and purchase orders.
Multi-company help desk software can be easily integrated with existing platforms such as accounting systems, order management modules, and inventory control systems. This gives you a centralized view of all customer data in one dashboard.
Benefits of Multi-Company Help Desk Software
Below are some benefits of using multi-company help desk software:
Reduces Operational Costs
Providing a centralized support system is one of the most significant benefits of using multi-company help desk software. This allows you to reduce costs on setting up a new office space for each branch or hiring specialized staff for different companies under the same umbrella group. It simplifies business operations by offering a central support team where agents can monitor tickets from all parts of their organization in a single dashboard.
Creating a scalable environment also makes it easier for you to expand your businesses by bringing in teams from different companies under one umbrella organization. This streamlines tasks and drastically improves the quality of customer support without having to pay extra costs for setting up new offices or hiring specialized agents to handle each company.
Improves Customer Service
With the ability to integrate all your customer service systems, multi-company help desk software makes it easier for you to provide better support and service to your customers across different brands or products.
You can easily monitor inventory and order statuses or access other business reports that give you more significant insights into how things are going across multiple platforms. This allows you to make informed decisions about improving customer service through more streamlined processes and better management tools.
Multi-company help desk software solutions also make it easier for teams to collaborate and communicate through an integrated communication feature. It is a great way to boost team productivity because all the teams can be quickly notified if changes are made in their ticket system or new updates regarding their company’s data.
Using multi-company help desk software can be an excellent way for companies to integrate their company data, including products, sales, orders, and customer info. Managing your customer service data in one place helps simplify your day-to-day operations and enhances your productivity.
It gives you a detailed view of each support ticket, including all related information such as product inventory details, purchase order number, and credit card transaction details. This allows you to close issues faster and make better decisions promptly.
Get Started with Vision Helpdesk
Innovative brands have long known that customer service is a critical element of their brand perception. As customers become more demanding and products get increasingly complex, the old-school approach of a single company with one help desk for all its customers will not cut it anymore.
Multi-company helpdesk software is designed to be flexible enough to adapt quickly to meet customer needs. With Vision Helpdesk, you can rest assured knowing that your customer support needs are being met.
Our software is designed to make it easy for companies of all sizes to manage their customers and provide quality service with minimal staffing requirements. Want more information on how our multi-company help desk software could work for you? Book a demo today!